Resident Experience Specialist

Job Overview Terralume Signature Memory Care is a new, boutique community designed exclusively for individuals living with Alzheimer's and other forms of dementia. Located off Wayzata Boulevard in Minnetonka, we are building a team of compassionate, adaptable professionals who want to help shape something truly special. The Resident Experience Specialist is responsible for providing personal care and designated health-related services to enhance and/or maintain residents' physical, emotional, and social wellbeing. They assist with planning, implementing, and evaluating life enrichment and Dimensions programming to optimize residents' physical, psychosocial, spiritual and cognitive well‑being. They are also responsible for dining room and To‑Go meal service to residents, as well as maintaining a clean, safe, and pleasant environment for residents, staff, and visitors. This schedule includes; Casual / On Call To maintain Casual status, employees must be willing to be available to work a minimum of three (3) shifts per month (two shifts must be weekend shifts) and one (1) holiday shift per year. The weekend starts with the beginning of the night shift on Friday and ends with the beginning of the night shift on Sunday. Responsibilities Assists residents with personal cares including but not limited to: Bathing/showering, foot and fingernail care, shaving, dressing, assistance with use of hearing aids and/or glasses, hair care, feeding, toileting, escorts, and 1‑2 person transfers and use of a mechanical lift. Provides health‑related services as directed: Assists with treatments per individualized care plan under the direction of the Registered Nurse (includes blood glucose monitoring); administers medication or assists with this under the direction of the Registered Nurse (includes insulin injections); takes and records temperature, blood pressure, pulse, and respiration under the direction of the Registered Nurse. Assists with life enrichment programs and activities: Leads social events, activity programs, and wellness programming; documents as required; offers suggestions and ideas to the Executive Director – Resident Experience and Operations to improve the programming; assists with planning and execution of 1:1 and small group informal activities as directed by leadership or observed as needed by residents. Encourages and embraces use of the Dimensions program: Attends Dimensions trainings; utilizes best practices of the Dimensions program to ensure effective approach and interaction with persons living with dementia; collaborates with the team to maximize recommended contributions to resident care plans from current Cognitive Performance Tests (CPT), My Way, Advance Care Planning, and Global Deterioration Scale (GDS); ensures Dimensions environment is conducive to enhancing resident experience and encouraging engagement; offers suggestions and innovative ideas to improve the Dimensions Community to the Executive Director – Resident Experience and Operations. Serves meals and ensures that the dining area is clean and inviting: Follows meal serving schedule and procedures; offers resident meal choices and meets resident’s specific dietary needs and preferences; uses proper safety and sanitation techniques; follows dining room cleaning schedule and procedures; follows proper procedures for dining room set‑up; welcomes residents and initiates conversation; follows proper workflow to stay on task; learns and becomes proficient with EMenu System and restaurant style service; ensures all dishes (including flatware, drinkware, etc.) are washed, sanitized, and put away before end of shift; accommodates resident requests such as food substitutions, seating changes, etc.; assists with meal prep; delivers meal trays. Cleans resident and common areas of the community as assigned: Performs thorough cleaning of all assigned areas, including vacuuming carpets, sweeping and mopping hard‑floor surfaces, dusting and/or damp‑wiping surfaces, sanitizing bathrooms, cleaning all glass windows/mirrors; safely mixes chemicals according to instructions provided by the manufacturer; demonstrates precautionary work practices for the safety of others in the work areas, such as electric cords, wet‑floor signs, etc.; prioritizes tasks and completes them within allotted time; assists in cleaning spills and accidents as needed; follows cleaning schedule and instructions regarding specifications of residents’ individualized housekeeping needs; submits work orders in TELS to ensure timely response to resident requests; maintains housekeeping cart and storage area regularly; safeguards others’ well‑being by keeping chemicals and other hazardous materials locked when not in active use; communicates supplies that need to be re‑stocked; assists with light maintenance tasks as needed. Required Qualifications Less than 1 year If under age 18, must be on the MN NAR registry Benefit Overview Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status. Compensation: $22.05 - $31.85 Hourly #J-18808-Ljbffr Fairview Health Services