Guest Services Representative

Guest Services Representative

Hot Job

Chicago Oakbrook - Oak Brook, IL 60521 Start Date 08/13/2026

Overview

Salary Range $16.00 - $19.00 Hourly Level Entry

Guest Service Representative

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is an experiential entertainment experience leading with multi-level high speed go-kart racing, immersive gaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection.

Recently recognized as one of Fast Company's Most Innovative Companies, RPM Raceway continues to cement its status as a leader in the "competitive socializing" and gaming sectors.

Calling all guest service wizards with a passion for fun! RPM Raceway, is on the hunt for a talented and driven Guest Service Representative to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job.

The Guest Service Representative will be the face of our brand, the ideal candidate will provide exceptional service to every guest who walks through our doors. From greeting visitors with a warm welcome to assisting them with their needs throughout their visit, you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our venue.

Qualifications

KEY RESPONSIBILITIES

• Supports customers by answering phone calls, greeting, and assisting them in person.
• Assists customers in the self-registration process.
• Sells karting options including up-selling races & specials.
• Sells memberships, arcade cards, snacks, apparel, parties, etc.
• Takes payment of cash, credit cards, and coupons for specials, etc.
• Schedules and places customers into races, groups, and teams.
• Opens/closes cash registers, reconciles register drawer at shift close, balances transactions.
• Prepares merchandise displays, Re-stocks food and apparel and maintains inventory.
• Sets up Retail parties and small group events and provides attentive customer service.
• Acts as Event Coordinator for Birthday parties and other retail events.
• Develops Daily To-Do lists and accomplishes tasks as time permits.
• Opens and Closes Shifts with attention to preparation and readiness for the following shift.
• Always keeps venue in premier condition - completes all opening and closing duties.
• Adheres to safety regulations and industry standards.
• Must be available on weekends as needed.

IDEALLY YOU'LL HAVE:

• 1+ years of customer service experience in hospitality, entertainment, or retail
• High School diploma or G.E.D from an accredited institution.
• College attendance working towards a degree is preferable with flexible hours available.
• Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times.
• Excellent interpersonal and communication skills and a great team player
• Ability to accurately record information with strong attention to detail.
• Able to multi-task and problem solve.
• Able to work 15 to 28 hours per week including weekends and holidays.
• Make RPM Raceway the best experience for every racer that walks through our door.
• Must be 18+

You'll crush it if you have experience with:

• Thrive in a Dynamic Environment : You possess an appetite for working in a fast paced, high growth environment
• Delivering Exceptional Service : A proven track record of going above and beyond for customers.
• Building Rapport : Creating positive connections with people from diverse backgrounds.
• Problem-Solving : Quickly finding solutions to challenges and exceeding guest expectations.
• Driven Learner & Team Player : You are ambitious, eager to learn and a natural team player
• Positive Energy & Collaborative Spirit: You exude and create positive energy
• Safety First: Uphold safety regulations and industry standards to keep everyone safe.

BENEFITS THAT MATTER

• A culture that provides you a sense of belonging
• Competitive pay that values your contributions
• Incentives
• Paid holidays
• Racing & Entertainment Perks
• Paid Time Off