Guest Service Agent

HHM Hotels

Job Description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.

Your Background and Skill

High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

Vacancy posted 17 days ago

Similar jobs that could be interesting for youBased on the Guest Service Agent in Willowbrook, IL vacancy

Guest Service Agent
...Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager...
Suggested
Daily paid
Full time
Part time
Immediate start
Shift work
Residence Inn Salisbury
Burr Ridge, IL
3 days ago
Guest Service Representative
...Description: The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating...
Suggested
Weekly pay
Temporary work
Local area
Shift work
Thorntons (Kentucky)
Willowbrook, IL
1 day ago
Guest Services Rep Part
...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...
Suggested
Weekly pay
Minimum wage
Local area
All shifts
Extended Stay America
Willowbrook, IL
2 days ago
Guest Services Representative
$16 - $19 per hour
...Guest Services Representative Hot Job Chicago Oakbrook - Oak Brook, IL 60521 Start Date 08/13/2026 Overview Salary Range $16.00 - $19.00 Hourly Level Entry Guest Service Representative RPM Raceway is developing one of the most exciting competitive social...
Suggested
Hourly pay
Flexible hours
Shift work
RPM Raceway
Oak Brook, IL
1 day ago
Guest Service Agent
$18.5 per hour
...Hotel Front Desk Agent Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. Greet and welcome guests... ...uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP...
Suggested
Hourly pay
Seasonal work
Work at office
Local area
Shift work
Weekend work
Afternoon shift
VH-H Rosemont LLC
Rosemont, IL
4 days ago
Guest Service Agent
$20 per hour
...exceptional experiences we provide for our guests. More than that, we know our Associates... ...will be doing each day: As a Front Desk Agent, you would be responsible for greeting... ...continuing effort to deliver outstanding guest service and financial profitability. Specifically...
Hourly pay
Local area
Worldwide
Flexible hours
Shift work
Afternoon shift
Crescent Hotels and Resorts
Evanston, IL
4 days ago
Guest Service Agent
...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales...
Immediate start
Shift work
HHM Hotels
Chicago, IL
a month ago
Guest Services Agent
$21.5 per hour
...Position: Guest Service Agent Department: Guest Services Location: Chicago, IL Employment Type: Part-time or Full-Time Compensation: $21.50 per hour The Study at University of Chicago is seeking a full-time Guest Service Agent to provide genuine hospitality...
Hourly pay
Full time
Part time
Local area
Flexible hours
Shift work
Night shift
Day shift
Afternoon shift
Study Hotels
Chicago, IL
3 days ago
Spa Guest Service Agent
$26.5 per hour
...The Peninsula Chicago is seeking a Guest Service Agent to join our Spa team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property...
Hourly pay
Work at office
Night shift
The Hongkong and Shanghai Hotels, Limited
Chicago, IL
11 hours ago
Guest Service Agent
$20.6 - $22.6 per hour
...growing fast ). With a dynamic mix of full-service and focused hotels across major cities,... ...franchised properties means we're everywhere our guests need us to be. But here's the thing-we'... ...role is all about The Guest Services Agent (GSA) is responsible for consistently...
Temporary work
Seasonal work
Work at office
Local area
Shift work
Weekend work
Day shift
Afternoon shift
Sonesta Hotels International Corporation
Rosemont, IL
1 day ago
Brand Experience Stylist & Guest Concierge
The Brand Representative at Stand Out For Good, Inc. delivers a world-class guest experience in our Oak Brook store, helping guests find the right merchandise and offering styling recommendations. You will meet personal sales goals, upsell and cross-sell, keep product knowledge...
Flexible hours
Night shift
Stand Out For Good, Inc.
Oak Brook, IL
1 day ago
Guest Services Representative
...patients, staff, and physicians. ~Provides superior customer services by greeting and welcoming each individual that they encounter.... .../or performs a variety of other tasks in order to assure that guests’ needs are not only met but exceeded and to ensure that the...
Advocate Health
Downers Grove, IL
3 days ago
Guest Service Representative
$18 per hour
...Guest Service Representative We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Hyatt Place Chicago South/University Medical Center, we create a fun, supportive environment where growth never stops...
Hourly pay
Temporary work
Work experience placement
Local area
Hyatt Place Chicago South
Chicago, IL
4 days ago
Guest Services Representative
...and customer focus to the business. Property Address: 2411 Landmeier Road Elk Grove Village, Illinois 60007 The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest...
Full time
Contract work
Work at office
Immediate start
Shift work
Afternoon shift
InTown Suites
Elk Grove Village, IL
4 days ago
Guest Service Representative
...Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will... ...behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support...
Temporary work
Local area
Immediate start
Shift work
Afternoon shift
SpringHill Suites by Marriott Punta Gorda/Downtown, FL
Matteson, IL
1 day ago
Guest Service Representative
...Position Summary Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...
Local area
Shift work
Marriott International Inc
Chicago, IL
11 hours ago
Guest Service Representative
$26.18 per hour
...Additional Information Evening shift and weekend availability preferred Job Number 26120672 Job Category Rooms & Guest Services Operations Location 301 East North Water Street, CHICAGO IL 60611, United States VIEW ON MAP ( Schedule Full Time Located...
Hourly pay
Full time
Local area
Remote work
Shift work
Weekend work
Afternoon shift
Marriott
Chicago, IL
3 days ago
Spa Guest Experience Concierge
...Heyday is seeking a shop host in Chicago to deliver a world-class guest experience. You will connect with guests, recommend memberships... ...questions. Responsibilities include providing exceptional service, educating on promotions, restocking, daily shop tasks, teamwork...
Namely
Chicago, IL
1 day ago
Spa Guest Experience Concierge
...You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions...
Heyday Skincare - Chicago
Chicago, IL
3 days ago
Guest Service Representative / Joy Creator
...Job Description Job Description Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest...
Work experience placement
Shift work
Afternoon shift
Early shift
CAKE MATTERS MORE INC
Chicago, IL
a month ago
Hotel Guest Service Rep
...~ Referral program ~ Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may...
Local area
Shift work
Marriott
Glenview, IL
2 days ago
Guest Experience Concierge
...Community Greeter (Full Time) to be the first contact for residents, guests and vendors at the gatehouse. From 8 AM to 4 PM, Monday through... ...residents. The ideal candidate has hospitality or customer service experience, proficiency in Microsoft Office, and a reliable...
Full time
Work at office
Monday to Friday
LCS
Naperville, IL
4 days ago
Guest Service Representative
Extended Stay - - Responsibilities: Process reservations, check-ins, check-outs and payments; Resolve guest issues via Make it Right; Maintain front desk and lobby area; Handle cash, credit cards, and city ledger accounts; Assist with breakfast display and housekeeping...
Extended Stay
Willowbrook, IL
1 day ago
Guest Services Representative
$15 - $16 per hour
Location 2120 South Arlington Heights Road, Arlington Heights, IL, 60005, United States Base Pay $15.00 - $16.00 / Hour Job Category Guest Service, Guest Service Representative, Customer Service Industry Hotel, Hospitality, Customer Service Employee Type Part Time-Non-Exempt...
Hourly pay
Part time
Work at office
Visa sponsorship
Shift work
Night shift
Afternoon shift
Arlington Heights Chamber of Commerce
Arlington Heights, IL
1 day ago
Guest Service Agent
$22 per hour
...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's... ...Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations,...
Hourly pay
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
Afternoon shift
Kimpton
Chicago, IL
1 day ago
Guest Service Agent
...to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars... .... Here is what you will be doing each day: As a Guest Service Agent, you would be responsible for greeting and registering guests...
Local area
Worldwide
Shift work
Afternoon shift
Crescent Hotels & Resorts LLC
Evanston, IL
27 days ago
Guest Service Representative
$15 - $16 per hour
...Guest Service Representative - WashU Car Wash Location: Carol Stream, IL Schedule: Full-Time and Part-Time Opportunities Available Pay: $15-$16 per hour + commission (earning potential of $20+ per hour) Join a Team That Keeps Customers Coming Back At WashU Car...
Hourly pay
Full time
Part time
Flexible hours
Shift work
Weekend work
WashU Car Wash
Villa Park, IL
1 day ago
Membership Concierge II
$17.5 per hour
...Membership Concierge II As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our...
Hourly pay
Full time
Temporary work
Flexible hours
Life Time Fitness
Willowbrook, IL
11 hours ago
Membership Concierge I
$15 per hour
...Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will...
Hourly pay
Full time
Temporary work
Flexible hours
Life Time Fitness
Oak Brook, IL
4 hours ago
Front Desk Guest Service Representative
...Front Desk Guest Service Representative The Front Desk Guest Service Representative is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position...
Work at office
All shifts
Night shift
Comfort Inn/Red Roof Inn
Hoffman Estates, IL
11 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!