Field Service Tech IV

Job Description

• Candidate must be able to be granted and retain a Top Secret/SCI clearance.
• Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
• Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
• Provide audio-visual support for the on-site conference center and additional meeting rooms.
• Provide high-level support to members of the executive C-Suite
• Manage and facilitate moves, adds, and changes associated with end-user hardware
• Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
• Provide support of mobile devices and VoIP phones
• Resolve printer issues
• Provide timely resolution to customer issues and requests according to established SLAs
• Document and track work via online ticketing system
• Create and modify knowledge base (KB) articles and procedures
• Basic networking troubleshooting skills
• Extensive knowledge of Windows 10/11 OS
• Working knowledge and experience using Active Directory
• Working knowledge and experience using MS365; Teams, Intune, and OneDrive
• Working knowledge of installation of software via SCCM
• Experience troubleshooting VPN connectivity issues
• Experience using online ticketing systems
• Experience utilizing remote application software to provide service to both on-site and off-site users
• Experience supporting mobile devices
• Experience imaging laptops and adding computers to the domain
• Ability to work well with others and in a collaborative team environment
• Quality customer service and a proactive approach to problem resolution
• Excellent communication skills; oral and written
• Ability to drive between multiple local area sites

Required Skills and Education

• High School diploma and 4+ years work experience or equivalent experience

Preferred Skills and Education

• CompTIA Security +
• Experience supporting C-Suite executives
• Ability to work independently or as a team member
• Windows 11 Operating System support
• Microsoft application support
• Remote support application software
• ServiceNow

About BAE Systems, Inc.

BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.

Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Benefits Information

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Intern Benefits: Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.

Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O'Hara Service Contract Act (SCA).