Field Service Tech IV

Job Title

Job Description

Candidate must be able to be granted and retain a Top Secret/SCI clearance.

Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs

Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed

Provide audio-visual support for the on-site conference center and additional meeting rooms.

Provide high-level support to members of the executive C-Suite

Manage and facilitate moves, adds, and changes associated with end-user hardware

Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.

Provide support of mobile devices and VoIP phones

Resolve printer issues

Provide timely resolution to customer issues and requests according to established SLAs

Document and track work via online ticketing system

Create and modify knowledge base (KB) articles and procedures

Basic networking troubleshooting skills

Extensive knowledge of Windows 10/11 OS

Working knowledge and experience using Active Directory

Working knowledge and experience using MS365; Teams, Intune, and OneDrive

Working knowledge of installation of software via SCCM

Experience troubleshooting VPN connectivity issues

Experience using online ticketing systems

Experience utilizing remote application software to provide service to both on-site and off-site users

Experience supporting mobile devices

Experience imaging laptops and adding computers to the domain

Ability to work well with others and in a collaborative team environment

Quality customer service and a proactive approach to problem resolution

Excellent communication skills; oral and written

Ability to drive between multiple local area sites

Required Education, Experience, & Skills

High School diploma and 4+ years work experience or equivalent experience

Preferred Education, Experience, & Skills

CompTIA Security +

Experience supporting C-Suite executives

Ability to work independently or as a team member

Windows 11 Operating System support

Microsoft application support

Remote support application software

ServiceNow

Pay Information Full-Time Salary Range: $66017 - $105628 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems, Inc.

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a teammaking a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.