Home Care Branch Manager

Job Description

Job Description

Location: Everett

Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) 

Join Our Mission to Support Families When They Need It Most 

Family First At Home, a licensed home care and care management agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.  

We are growing! Family First At Home is expanding into Snohomish County and are looking for a Home Care Branch Manager to open the location.

About the Role  

As a Home Care Branch Manager, you’ll be the head & heart of our care delivery team. You’ll oversee the territory's growth, referral relationships, client care and service delivery.

The ideal candidate for this Home Care Branch Manager role is someone with a strong operations mindset and the ability to prioritize effectively in a fast-paced environment. 

Job Duties  

• Over see the territory’s day-to-day operations& team
  Collaborate with Home Care leadership to oversee day-to-day operations, local vendors, & employees; recruit, onboard and retain team as territory grows.
• Own and achieve territory growth targets
  Grow client census by nurturing community partner relationships, the conversion of inbound leads and service delivery; monitor KPIs and adjust strategy to meet monthly and annual targets.
• Conduct in-home and virtual assessments to identify client needs
  Process inbound intakes; assess client needs, preferences, and living environment and share Family First’s services and value proposition; with an expected conversion rate of 80% or greater.
• Ensure client care needs are met through effective coordination
  Maintain strong communication with internal staff, clients, families and referral partners to support client satisfaction and retention.
• Local Travel within Snohomish County
  Primarily in Snohomish & Surrounding Areas
• Participate in on-call rotation
  Handling off-hours staffing needs, in a rotation with other team members.

Qualifications 

• 3+ years of experience in business management, client management, and/or related role with transferrable skills required
• Valid Driver’s License and vehicle insurance with clean DMV record required

Compensation & Benefits:  

Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. 

• Competitive compensation
• Starting Salary $33 - $36 per hour, depending on experience
• Health, dental & vision insurance
• 401(k) with company match
• Paid time off + 10 paid holidays per year
• Professional development support 
• Same day pay available through TapCheck
• Supportive workplace culture, with mission-driven team

Apply Today 

If you're ready to support families through life’s most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team as a Home Care Branch Manager.