Scheduler, Outpatient Oncology Infusion Clinic

Job Title

Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.

Responsibilities

Technical tasks:

• Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
• Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment

Critical thinking:

• Completes all duties scheduled during the workday without interference to the quality of work
• Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
• Regularly accepts additional works during slow periods; asks team leader, supervisor or director what needs to be done
• Continually strives to make use of time during the day through careful coordination of daily tasks
• Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
• Reports any problems with the normal workflow to the team leader, supervisor or director.
• Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
• Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
• Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
• Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
• Assists other schedulers by sharing information on new procedures
• Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action
• Always keeps all information regarding patients registration confidential
• Continually strives to learn and help develop new programs and systems
• Attends in-house educational programs that are relative to the established departmental duties (departmental meetings)
• Knowledgeable in the admissions process to pre register patients as needed

Interpersonal relations:

• Handles scheduling duties while always remaining open to any other assistance customers may need.
• Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous
• Consistently demonstrates sensitivity to the needs of callers and customers
• Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed
• Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity
• Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
• Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time
• Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
• Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers)
• Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff

Other duties as assigned:

• Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.

Qualifications

High School diploma. Medical and scheduling experience preferred.