Lead Customer Fulfilment Leader

Job Description Summary The Customer Fulfilment Leader – 3rd Party Steam Turbine Repairs serves as the primary liaison between the region and 3rd party (external) repair facilities, managing repair demands allocated to sub‑suppliers. They provide strategic leadership to balance timely customer deliveries and cost efficiency, leveraging KPIs within the organisation framework. Key Responsibilities Develop forecast for 3rd‑party Steam Turbine repair demand aligned to overall network capacity and demand profile. Allocate customer demands to the appropriate 3rd‑party repair shop based on needs and capacity. Collaborate with Region CPM / Sales teams to ensure accurate job information for optimal service placement. Drive operational rhythm with weekly S&OE calls, accountable for opportunity or backlog status, 3rd‑party capabilities and managing stakeholder expectations. Oversee repair demand logistics, ensuring timely shipments and meeting customer promise dates. Lead LEAN projects, standardise processes and implement Standard Work to achieve a customer‑focused environment that prioritises on‑time delivery while minimising inventory. What you’ll do Oversee repairs job processing, including intake, data entry into internal system (CPQ, RDM and others), actively monitoring pipeline and progress by developing weekly S&OE rhythm, partnering with the Sales team and stakeholders. Forecast and demand plan, partnering with regional CFL to plan optimal work allocation. Serve as the primary contact for internal customer inquiries and manage resolution of complaints or issues. Lead issue‑resolution strategies and cooperate with operations to track and communicate order commitments and status updates to customers. Exercise judgment in proposing solutions beyond standard parameters, guided by prior experience and on‑the‑job training. Utilise internal resources and analytical skills to address challenges. Oversee regional repair escalations and pacing processes as needed, drive all relevant customer fulfilment KPIs. Build and maintain strong relationships with regional P&L leaders and actively participate in regional operational and communication rhythms. Collaborate with SI&OP and commercial teams to validate outage and transactional repair forecast inputs, developing Supply Plan(s) and managing Line of Balance (LoB). Support 3rd‑party suppliers by managing backlog, balancing workloads and optimising processes. Partner with Repairs Sourcing team to ensure forecast demand visibility and enable smooth order management. Take immediate action to resolve challenges affecting the delivery cycle or OTD, serve as voice of customer for regional escalations. Oversee regional short‑cycle orders, reduce processing time and minimise backlog. Lead efforts to integrate, standardise, and simplify systems, ensuring alignment with regional and global directives. Develop and implement strategies for customer fulfilment metrics, regularly communicating results and initiatives to the regional customer base. Perform other tasks assigned by the immediate leader / manager. Qualifications Bachelor’s degree in mechanical engineering or related field. Minimum of five years technical / planning experience in the power industry. Experience in Services & Customer Order and Fulfilment / Material Management. Strong repairs or technical background, focused on Steam Turbine and related technologies. Strong understanding of key business drivers, leveraging this knowledge to enhance work processes and ensure seamless integration of team efforts with broader organisational goals. What Will Make You Stand Out Strong project & stakeholder management skills. Strong interpersonal skills. Strong oral and written communication. Analytical mindset and problem solving. Overall proficiency with MS Excel, Word, Outlook, database tools. Benefits GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. Benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, 24/7 nurse‑based resource and Employee Assistance Program; retirement benefits under the GE Vernova Retirement Savings Plan with company matching contributions; tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays and permissive time off. Additional benefits: discretionary annual bonus, relocation assistance (none), and remote working arrangement. Equal Opportunity Employer GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States. #J-18808-Ljbffr A01098 GE Vernova International LLC