Claims Representative

Claims Representative We are seeking a highly disciplined, process-driven Claims Representative to join our property, utility and auto damage recovery team. This individual contributor position is optimized for high-stamina data operators who thrive inside structured environments, navigating fast-paced software tools and handling steady transaction volumes. In this role, you will be directly responsible for evaluating, documenting, and resolving high-volume pipelines of intricate and complex claims, working closely with businesses, insurance carriers, and individual claimants to drive precise tracking and closure. Key Responsibilities: Proactively manage, track, and process an active, continuous portfolio of 200 to 250 plus intricate and complex claims following initial training. Handle a steady daily volume of 50 to 80 inbound and outbound phone interactions from businesses, insurance companies, and individual claimants. You will be managing difficult callers at times. Investigate and evaluate auto/property damage claims to determine accurate coverage, loss, liability, and settlement values. Maintain absolute accuracy by executing real-time data entry updates and concise documentation directly into proprietary claims databases and tracking platforms. Maintain strict compliance with daily shift scheduling, operational files timelines, and key volume performance metrics. Requirements & Qualifications: Minimum 2+ years of experience navigating high-volume, data-heavy desk transactional software queues (e.g., Billing, Fintech, Claims, high-volume call centers). Looking for a dedicated, long-term individual contributor career track; comfortable with a stationary desk environment featuring structured performance monitoring. Background or training in details-first compliance industries (such as Medical Billing, Coding, CNA, or corporate collections/fintech support) is highly preferred. Must possess a quiet, dedicated home workspace and a secure, reliable high-speed Wi-Fi connection. Computer hardware and equipment will be supplied by JNR Adjustment Company.