Implementation & Training Specialist (ITS)

Implementation & Training Specialist

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A's ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation & Training Specialists are customer-facing and play a key role in translating customer requirements into our software solutions.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we'd love to hear from you!

Key Responsibilities:

• Ability to define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
• Independently configure and customize ERP systems in line with client's operational methods and BS&A's recommended practices
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
• Develop user documentation and guidance materials for customers
• Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
• Deliver outstanding customer support and address client concerns throughout the implementation process
• Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
• Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Qualifications:

• Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
• Strong communication skills, both written and verbal, are essential
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
• Note: The Implementation & Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.
• Valid driver's license

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:

• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Employer matches 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.

BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

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