Customer Service Representative

About us:   

Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. 

Key Responsibilities:  

Client Communication & Scheduling:  

· Answer calls and emails promptly with professional, friendly service 

· Schedule appointments based on client needs and veterinarian availability, including forward booking

· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track 

· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments 

Client Relations & Service:  

· Greet clients warmly and ensure a positive experience throughout their visit 

· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team 

· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor 

· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives 

Managing Patient Information & Technology:  

· Update client and patient records in our practice management system with accuracy and efficiency 

· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims 

· Maintain organized records of client communications and appointments to streamline operations 

Support the Medical Team & Practice Operations  

· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care 

· Help maintain a clean, organized reception area and assist with daily practice operations as needed 

· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store 

Qualifications:  

· Prior customer service experience in a veterinary, healthcare or reception setting (Required)

· High school diploma or equivalent work experience required 

· Excellent communication skills and a strong desire to provide compassionate, client-focused service 

· Basic proficiency with technology, including scheduling software and online communication platforms 

· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. 

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.