Parts Specialist

Parts Specialist

Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America.

The Parts Specialist plays a critical role in ensuring the availability, accuracy, and timely delivery of machine tool parts to support customers, service teams, and internal operations. This role is responsible for managing parts inventory, processing orders, coordinating with vendors, and providing technical assistance to customers regarding machine tool components. The Parts Specialist works closely with Sales, Service, and Supply Chain teams to optimize parts availability, streamline order fulfillment, and enhance customer satisfaction.

Parts Management & Order Fulfillment

• Identify, source, and procure machine tool parts based on customer and internal needs.
• Process orders, quotes, and invoices accurately and efficiently.
• Maintain accurate inventory records and ensure optimal stock levels.
• Coordinate with suppliers and vendors to ensure timely delivery and resolve shortages.
• Assist in managing returns, warranty claims, and replacement parts.

Customer Support & Technical Assistance

• Provide technical support and recommendations to customers regarding part selection and compatibility.
• Research and cross-reference part numbers to ensure proper fit and function.
• Respond to inquiries, troubleshoot issues, and escalate complex requests as needed.
• Maintain strong relationships with customers, service teams, and OEM partners.

Inventory & Logistics Coordination

• Monitor inventory levels, conduct cycle counts, and reconcile discrepancies.
• Collaborate with supply chain and warehouse teams to optimize stocking strategies.
• Assist in forecasting demand and managing lead times for critical components.
• Ensure accurate data entry in ERP systems for tracking parts and order status.

Process Improvement & Documentation

• Identify opportunities to streamline parts ordering, inventory control, and fulfillment processes.
• Maintain and update parts catalogs, manuals, and pricing lists.
• Assist in developing standardized procedures for efficient parts management.
• Support continuous improvement initiatives to enhance operational efficiency.

Required Qualifications & Skills

• High school diploma required, Associate's or Bachelor's degree in a technical field preferred.
• 3+ years of experience in parts management, inventory control, or technical sales within the machine tool or industrial sector.
• Strong understanding of machine tool components, parts schematics, and technical documentation.
• Proficiency in ERP and inventory management systems.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Supervisory Responsibilities

• None

Travel Requirements

• Approximately 25% of time

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Salary

• $26.80 - $33.50 per hour

The listed salary range represents our good faith estimate for this position. Final compensation will be determined based on a candidate's experience, skills, and qualifications, and may exceed the posted range for highly qualified candidates.

Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.