Salon Host

Job Description

Job Description

Position Summary

We are seeking a professional, detail-oriented, and welcoming Salon Host to serve as the first point of contact for our premier men's hair salon. The Salon Host manages front desk operations, coordinates client scheduling, executes retail sales, and ensures the shop remains clean, orderly, and highly presentable. This role is essential to providing a seamless, premium grooming experience from the moment a client walks through our doors until they check out.

Key Responsibilities

Client Experience & Front Desk Operations

• Greet every client warmly upon arrival, manage the check-in process, and offer complimentary beverages.
• Answer incoming phone calls and text messages promptly and professionally, answering inquiries and managing client communication.
• Book, reschedule, and optimize client appointments utilizing the Zenoti salon management platform. 
• Coordinate the daily flow of appointments and walk-ins, monitoring stylist schedules and managing wait lists efficiently to minimize client wait times.
• Handle client check-outs by processing credit card, cash, and digital transactions accurately through the Zenoti Point of Sale (POS) system.
• Promote and sell retail hair, beard, and grooming products, maintaining accurate product knowledge to help drive retail revenue.

Cleaning & Shop Maintenance Duties

• Maintain the absolute cleanliness and visual appeal of the front desk, waiting lobby, and retail display shelves throughout the shift.
• Sweep the front lobby floor and walkways regularly to keep the client entrance entirely free of hair and debris.
• Perform routine sanitization and wiping down of frequently touched surfaces, including payment terminals, door handles, and waiting area tables.
• Manage salon laundry by collecting, washing, drying, folding, and stocking clean towels and capes for the styling team.
• Monitor, restock, and clean the beverage and refreshment station to ensure a premium presentation for guests.
• Empty trash and recycling receptacles at the front desk and reception area as needed.
• Complete daily opening or closing cleaning checklists, ensuring the salon is fully prepped, sanitized, and organized for business.

Qualifications & Skills

• Technical Skill: Experience or strong familiarity with Zenoti salon software for scheduling and point-of-sale operations is preferred BUT NOT REQUIRED.
• Communication: Exceptional verbal communication skills with a friendly, confident, and polite demeanor both in person and over the phone.
• Organization: Proven ability to multitask, prioritize tasks, and manage a busy front desk lobby without losing focus.
• Cleaning Stamina: Willingness and physical ability to perform continuous light cleaning duties (sweeping, wiping surfaces, lifting laundry baskets) throughout a shift.
• Professionalism: A neat, professional appearance and personal style that complements a modern men's grooming brand.
• Experience: Previous experience in hospitality, salon reception, retail, or client-facing customer service roles is an asset. 

Compensation & Benefits

• Competitive hourly wage.
• Product and service discounts.
• Professional growth opportunities within a thriving salon environment.

What We Offer

- A thriving, upscale salon with a strong reputation in the industry.

- An engaging and fun work environment where every day is different.

- Extensive growth and personal development opportunities.

- Competitive hourly wage with the potential for tips and generous sales commission.

- Product sales and membership sales are highly encouraged and rewarded.

- State-of-the-art facilities and premium grooming products.

- A diverse and loyal client base.