Customer Service Manager

Location: Mars Hill - Store 80: 225 Carl Eller Rd Mars Hill NC 28754 Posting End Date: 07/29/2026 The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations. Key Responsibilites Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly. Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy. Open additional registers whenever three or more customers are in line to minimize wait times. Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs. Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies. Process Western Union and Money Order transactions. Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files. Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed. Enforce dress code and monitor breaks per company and federal guidelines. Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly. Use override key only in compliance with company policy. Requirements Previous cashier or front-end experience is required. Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress. Must be able to read and do simple math problems. Wants to be part of a team in a fast-paced environment 18 years of age or older Weekly pay with direct deposit Medical, dental, vision, life, and disability insurances 401(k) with company matching Opportunities for advancement Paid holiday, vacation, and sick leave (FT only) Paid bereavement and jury duty leave (FT only) Company paid life insurance (FT only) Scholarship program for High School Seniors All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr