Referral Coordinator

Referral Coordinator

We are currently seeking a Referral Coordinator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The Referral Coordinator is responsible for maintaining and tracking all referrals processed through EHR.

Responsibilities:

• Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)
• Adheres to protocols and procedures related to the referral workflow.
• Ensures referrals are correctly completed, signed and received in EHR from provider.
• Ensures proper insurance information and authorization are obtained.
• Ensures that notes are entered into EHR if any labs or orders are required prior to patients' appointment.
• Ensures accurate processing of referrals via designated web portals/specialty organizations and/or insurance entities.
• Provides proper patient education/instruction as needed.
• Ensures patient compliance of referrals by keeping the required logs up to date.
• Ensures the proper scheduling of appointments and notifying patients of their appointments.
• Reviews and track referral status reports monthly
• Ensures patient follow-up with providers by tasking providers status updates.
• Follows up on all referrals and document follow up in the electronic health record per protocol.
• Tracks specialty reports by calling specialist office and requesting reports.
• Ensures the patient instruction sheets are reviewed and updated and have appropriate information, which can be easily understood in both English/Spanish.
• Maintains referral provider lists.
• Participate in the disease management or performance improvement process through either task force participation or implementation of approved protocols and operational improvement.

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applicants from all backgrounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|11 Paid Holidays and 10 Days of Paid Time Off | 8 sick days

Requirements:

Education and Experience:

• High School Diploma or its equivalent with two years related experience in a medical setting with knowledge of medical terminology. Degree in health-related field preferred.
• Ability to maintain policies and patient confidentiality.
• Medical terminology, and automated office experience preferred.
• Must have personal integrity and be able to work with diverse personalities and in stressful situations.
• Ability to work evenings and Saturdays.
• Bilingual ability may or may not be required based on individual department needs.

Knowledge/Skills/Abilities:

• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Experience in working with a diverse population base preferred.
• Ability to appropriately handle confrontation and conflict.
• Ability to work independently and to seek consultation as necessary.
• Ability to follow organization and departmental processes and procedures.
• Ability to work in a high stress/fast paced/high work volume environment.