Call Center Representative

Get AI-powered advice on this job and more exclusive features. Axius Technologies Inc. Pay Range This range is provided by Axius Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $20.00/hr - $20.00/hr Job Title Bilingual Call Center Agent Location Phoenix, AZ 85007 (Remote) Duration 6 Months Remote Requirements 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. Language Requirement Spanish-speaking Experience Requirement Candidates MUST have 1 year of recent call center experience. Job Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. Answering incoming phone calls in a fast paced environment. Resolving Tier 1 level issues. Reviewing taxpayer accounts. Verifying, gathering and simultaneously updating key information. Educating taxpayers of online resources and current tax policies. Submitting requests for payment arrangements. Documenting actions taken into multiple systems. Participating in all team engagement activities. Meeting performance expectations. Skills Required Strong ability to multitask. Basic use of Microsoft Word, Excel and Google Workspace. Basic math skills are required — addition, subtraction, multiplication and division. Communicate well both in writing and verbally. Great interpersonal skills. Retain knowledge easily. Creative in problem solving. Goal oriented. Organized. Skills Preferred Spanish-speaking. Experience Required Previous two positions should each be at least one consecutive year in a fast‑paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support). Experience Preferred Experience with participating in process improvement activities. Education Required High school diploma or equivalent. Seniority Level Mid‑Senior level. Employment Type Contract. Job Function Customer Service. Industry: Government Administration. Referrals increase your chances of interviewing at Axius Technologies Inc. by 2x. #J-18808-Ljbffr