Manager, IT Business Analysis

Manager, IT Business Analysis Job ID: 299124 Location: Kennesaw, Georgia Employment Type: Full Time Regular/Temporary: Regular Job Summary: This position leads the Business Analysis function, overseeing requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. This manager drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives. Responsibilities Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation Supervise and mentor apprentices supporting project managers and business analysis to build a sustainable talent pipeline Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in ServiceNow when applicable Required Qualifications Educational Requirements: Bachelor’s degree from an accredited institution of higher education in a related field or an equivalent combination of education and/or experience. Required Experience: Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position. Preferred Qualifications Certified Business Analysis Professional (CBAP) credential An advanced degree from an accredited institution of higher education in a related field Experience using modern customer relationship management (CRM) systems Experience with ServiceNow service and change management is a plus Experience with Copilot agents is a plus Knowledge, Skills & Abilities Abilities Ability to translate technical concepts for non-technical audiences and vice versa UAT coordination and defect tracking tool proficiency Able to handle multiple tasks or projects at one time, meeting assigned deadlines Knowledge Experience in team leadership and people management for Business Analysis, including mentoring apprentices Advanced knowledge and ability in process mapping and business process modeling in Visio, Lucidchart, and Draw.io Experience with Microsoft Project for the Web or Planner Premium (project/portfolio tooling) Familiarity with Copilot agents Familiarity with Power BI dashboards and reviews Coordination with vendors, stakeholders, and cross-functional tech teams via Microsoft Teams and Outlook scheduling Exposure to ServiceNow service and change management workflows Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling) Understanding of API basics (REST/JSON), data modeling concepts, and integration/middleware fundamentals Familiarity with AWS/Azure fundamentals (cloud ecosystem basics) Skills Strong customer service skills and phone and e‑mail etiquette Strong written communication for requirements, business cases, and technical documents; customer‑facing correspondence Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Advanced knowledge of delivery metrics and KPI tracking (velocity, throughput) and reporting JIRA and Confluence proficiency; SharePoint lists for documentation and collaboration CRM domain exposure; experience with Salesforce or comparable platforms SDLC practices across Agile/Scrum/Kanban and Waterfall governance Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling) Strong attention to detail and follow‑up skills Strong organizational practices for digital document management within the team Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. Background Check Credit Report Standard Enhanced Education To apply, visit #J-18808-Ljbffr Kennesaw State University