Patient Access Liaison II

Patient Access Liaison II

This is a remote position; however, candidates must be able to report onsite when needed. Candidates must be available to report to the office promptly for situations including, but not limited to: Equipment pick-up on the first day Performance coaching or corrective action Internet or power outages Equipment troubleshooting or replacement Training sessions Department meetings or other business needs.

Equipment will NOT be shipped. Candidates must: Pick up their equipment onsite on their first day. Be willing to return the equipment onsite at the end of the assignment or if their employment ends. Location Expectations Candidates do not need to live within the Los Angeles area, provided they can reliably report onsite whenever requested. Reasonable commuting locations include: Orange County Long Beach Riverside. Candidates residing in areas such as San Diego or Bakersfield may still be considered; however, they should be fully committed to traveling onsite as needed. There may be occasions when employees are required to work onsite for multiple consecutive days due to training, equipment issues, internet or power outages, or other operational needs. Since this role is highly working with patients over the phone, candidates must demonstrate: Professional verbal communication Strong active listening skills Clear and confident speaking ability Excellent customer service skills Professional phone etiquette

Assignment Information Position: Patient Access Liaison II Department: Medical Enterprise Openings: 3 Assignment Length: Contract-to-Hire (13 weeks) with the possibility of extension (not guaranteed) Schedule: Candidates must be available to work staggered shifts between 7:00 AM and 7:00 PM. Weekend work and overtime may occasionally be offered but are optional, not mandatory. Interview Process: 2 Two-step Microsoft Teams interview Dress Code: Business Casual

Minimum Qualifications Candidates should demonstrate a strong attendance record and a history of reliability in previous positions. Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations. High school diploma or GED required. Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years). Excellent interpersonal and customer service skills. Ability to multitask in a fast-paced environment. Excellent verbal and written communication skills.

Preferred Qualifications Knowledge of HIPAA compliance. Familiarity with various health insurance plans. Knowledge of medical terminology. Experience using medical scheduling or practice management systems. Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred. Ideal Candidate Profile We welcome candidates who meet the minimum qualifications, as well as recent college graduates who are eager to begin a career in healthcare and gain valuable professional experience. Candidates with customer service experience from organizations such as: Starbucks In-N-Out Burger Nordstrom Apple Retail Target Other fast-paced, customer-focused environments often possess the communication, multitasking, and problem-solving skills needed to succeed in this role.

The ideal candidate is: Customer-focused Reliable and dependable Quick to learn new systems Comfortable working in a fast-paced environment Able to manage multiple priorities simultaneously Committed to providing exceptional patient service The Patient Access Liaison II serves as the primary point of contact for patients seeking access to Client academic medical centers and the Client Health Sciences Campus. Responsibilities include: Answering, screening, and routing incoming and outgoing telephone calls. Responding to inquiries through phone, email, text, and web-based communication systems. Scheduling and confirming new and follow-up patient appointments. Registering patients and verifying insurance eligibility. Reviewing insurance benefits and communicating estimated patient financial responsibility. Performing accurate data entry while maintaining data integrity. Reconciling patient information as needed. Routing messages to providers and clinical staff using multiple communication platforms. Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.

Axelon Services Corporation