Instructional Support Clerk - Substitute (DSPS)

Instructional Support Clerk Substitute

The Disabled Students Programs and Services Department is currently hiring Instructional Support Clerk Substitutes.

Under general supervision, performs routine instructional support and clerical duties by assisting the instructor with classroom preparation and lesson-based activities and maintaining classroom materials, equipment, and records; prepares materials for classroom exercises, workshops, demonstrations, and assignments; reinforces instruction and concepts presented by the instructor; maintains digital and hard copy records and files; and performs other related duties as assigned.

Works under the direct supervision of the department manager. Does not directly or indirectly supervise other employees but may provide work direction to temporary employees, and/or student workers.

Essential duties and responsibilities include:

• Performs routine instructional support and clerical duties by assisting instructors with classroom preparation and lesson-based activities and maintaining classroom materials, equipment, and records.
• Prepares materials for classroom exercises, workshops, demonstrations, and assignments as directed; copies and distributes handouts.
• Reinforces instruction, terminology, concepts, principles, and techniques presented by the instructor; explains assignments to one or more students and guiding them in the use of equipment and materials to perform class activities.
• Tracks student participation and attendance and informs instructors of noted issues or problems.
• Maintains accurate and organized digital and hard copy records and files, including those pertaining to student attendance, performance, and progress in compliance with the Family Educational Rights and Privacy Act (FERPA) regulations.
• Answers general questions from students, employees, and others regarding general instructional services and procedures; shows students how to access and use website, email accounts, and learning management system.
• Disseminates information to students, appropriate staff, and departments.
• Maintains classroom facilities, equipment, and materials in a safe, clean, and orderly condition; maintains and stores equipment and materials after usage; notifies appropriate staff of needed equipment repair or replacement.
• May proctor and score tests based on specific criteria provided by the course instructor using testing software and equipment.
• May assist with class supervision on field trips.
• May provide work direction to student workers, and/or temporary employees.
• Performs other related duties as assigned.

Minimum qualifications include:

• High school diploma or equivalent.
• One (1) year of clerical experience, including experience providing instructional assistance.
• Knowledge of academic subject in the area of assignment.
• General classroom procedures and rules of conduct.
• Laws, regulations, standards, and requirements applicable to areas of assignment.
• Clerical methods of data research, collection, compilation, organization, and reporting. Standard office practices or procedures.
• Standard office software and modern office equipment.
• Standard formats for business correspondence and other communications.
• Methods of filing information using alpha, numeric and alphanumeric systems.
• Correct use of the English language, including spelling, punctuation, and grammar.
• Principles and practices of customer service.
• Business arithmetic.
• Ability to assist students with instructional terminology, concepts, principles, and techniques.
• Set up and demonstrate the proper utilization of equipment and materials.
• Maintain class supplies and the classroom.
• Understand, apply, and explain laws, regulations, policies, and/or procedures applicable to the areas of assignment.
• Research, collect, organize, and report data.
• Operate a variety of office equipment including computers and printers/copiers.
• Utilize standard office software (e.g., email, word processing, and spreadsheet software).
• Maintain confidentiality of sensitive and/or protected information.
• Prepare reports, correspondence, and other documents using multiple business formats.
• Maintain hard copy and electronic files and records.
• Perform business arithmetic.
• Prioritize work and complete assignments accurately and within established deadlines.
• Provide and obtain detailed information to/from others.
• Provide customer service with a high level of sensitivity, tact, and patience.
• Exercise reasonable judgment in performing job duties.
• Perform and prioritize multiple tasks.
• Communicate effectively, both orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

Physical and mental standards include:

• Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking, and standing; occasional reaching above and below desk level.
• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
• Lifting: frequent lifting of papers, files, equipment, and material weighing up to 10 pounds; occasional lifting up to 25 pounds.
• Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens and do close-up work.
• Hearing/Talking: frequent hearing and speaking in person and on the telephone.
• Emotional/Psychological Factors: frequent contact with others, including staff, faculty, students, and the public; frequent deadlines and time-limited assignments.

Environmental conditions include:

• Work is typically performed inside or outside of a traditional classroom setting.

This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

Commitment to Diversity and Equal Employment Opportunity Employer

GCCD values diversity and recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides meaningful role models for all students. Our hiring processes support equal opportunity, diversity, and provide equitable consideration for all candidates.

Consistent with the Americans with Disabilities Act and applicable state and local laws, GCC provides reasonable accommodation to all individuals throughout the recruitment process and during employment with the District.

To learn more about GCCD, please visit our website at glendale.edu