Desktop Support II

Information Technology Support SpecialistProvides information technology (IT) support services to end users in support of institutional technology operation. Provides training to end users.Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision.Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures.Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements.Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs.Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services.Ensures the adoption of campus-prescribed cybersecurity practices in all technology implemented within the school.Keeps updated on state of the art in computer, networking, and audio-visual technology.Serves as one primary point of contact for all IT-related issues within the School and the UW Veterinary Care Teaching Hospital, ensuring that help desk tickets are logged and responded to for each case.Working with the team’s Cybersecurity Engineer and Systems Engineers, ensures newly configured equipment (and existing equipment requiring service) is configured according to protocols defined by them and by campus.