Desktop Support Technician

Overview Desktop Support Technician I Location: Fully onsite in Madison, WI Duration: 6+ Month Contract, Likely Extensions Pay Rate Range: $15 - $18/HR Responsibilities Serve as the initial point of contact for end-user support needs Provide basic installation, configuration, repair, and maintenance of hardware and software Troubleshoot and resolve (or escalate) issues related to data, connectivity, applications, and client/server processes Support operational maintenance of technology systems to ensure compatibility and functionality Assist staff with day-to-day tech challenges and new equipment setup Help maintain internal knowledge base documentation Provide one-on-one guidance to users on standard hardware, software, and business applications Learn and support media-related workflows used by staff Qualifications Experience in a customer-facing role with strong active listening and empathetic support Excellent verbal and written communication skills Ability to explain basic technical concepts to non-technical users Experience supporting modern computer hardware (desktops/laptops) Experience with Windows 10/11 and macOS Practical, logical troubleshooting skills for basic technical issues Curiosity and eagerness to learn new technologies and procedures Ability to work independently and collaboratively Ability to follow established policies, procedures, and documentation accurately Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization. #J-18808-Ljbffr