Training Coordinator

Foster City, CA


Contract Duration: 18-36 months


Rate: Negotiable


Salary: NA $1.00


Responsibilities:

• Excellent employment opportunity for a Training Coordinator in the Foster City, CA area.
• Responsible for supporting elements required to successfully and smoothly deliver training for DevOps supported-software platforms, applications, and tools for company's global user base.
• This includes but is not limited to creating and maintaining an ongoing training schedule and managing notifications and logistics associated with the schedule for a multi-month, multi-location training initiative.
• Supporting company Learning Management System (LMS) and being the point of contact for participants and instructors should they have questions or need support with the LMS or DevOps training offerings.
• The DevOps Team offers a mix of delivery methods including Instructor-led Training (ILT), e-learning (WBT), and other forms and delivered over multiple releases.
• Will also support the reproduction and distribution of training materials as well as maintaining training environment data.
• Under general direction of the designated DevOps manager, the Training Coordinator may be required to assist in the development and revision of relevant Instructor-led training materials as needed for new systems and system changes.
• This position may require the Training Coordinator to contribute to Tier 1* and Tier 2† activities with a focus on training delivery.
• Works with the Internal training team within DevOps to create and maintain an ongoing training schedule in company's LMS.
• Maintains consistent communications across company global user base regarding upcoming training classes, refresher classes, new offerings etc.
• Facilitates training requests by company global user base which includes generating rosters, providing the required training materials to attendees and booking training locations.
• Works closely with system SMEs and IT in setting up training environment(s) and training environment users as needed.
• Troubleshoot issues with DevOps Support Team around training records and completions.
• Provides analytics and documentation support as needed for DevOps and peripheral systems trainings.
• Works across multiple teams within the DevOps organization.

• Life Sciences Industry experience preferred, optimally within a start-up and/or small Biotech Company and a large Pharmaceutical/Healthcare Company, with experience in systems training and support.
• Must be able to prioritize and balance multiple tasks simultaneously to achieve goals and satisfy customers.
• Must be able to work effectively within an environment that has quickly changing processes, priorities, and deadlines.
• Candidate must demonstrate the ability to manage instructor-led classroom schedules across all of company locations including but not limited to Foster City, CA, and Cambridge, U.K.
• Must have strong LMS and/or Learning Content Management System (LCMS) skills.
• Requires an in-depth understanding of standard software such as MS Word, PowerPoint, Adobe Acrobat and standard Office tools.
• Detail oriented with strong trouble-shooting\problem\task analysis skills preferred.
• Experience using with web-based communication tools, particularly Zoom.
• Exceptional interpersonal skills, including teamwork, and facilitation.
• Experience working with cross-functional teams.
• Ability to learn new software and technical skills and apply them to projects as the industry, team, and the company evolve.
• Presentation skills a plus.
• Tier 1* - Across Systems, Business Administration, Customer Support, System Configuration, Issue Resolution
• † Tier 2 - Across Systems, Change Management, Product Enhancements, Hotfixes\Upgrades, Peripheral Systems