Front Lobby Receptionist

Job Description

Job Description

We are seeking a professional and friendly Front Lobby Receptionist to serve as the face of our organization. You will welcome visitors, maintain a secure and tidy lobby, and handle daily administrative tasks with accuracy and efficiency.

Key Responsibilities

• Visitor Management: Greet and welcome guests immediately upon arrival; determine their needs and direct them to the appropriate person or department.
• Communications: Answer, screen, and forward incoming phone calls on a multi-line system; take clear messages and answer basic inquiries.
• Lobby Security: Monitor lobby traffic, issue visitor badges, and maintain visitor logs according to company safety protocols.
• Mail and Deliveries: Receive, sort, and distribute daily mail, packages, and courier deliveries.
• Area Maintenance: Keep the front desk and reception waiting area clean, organized, and stocked with necessary materials (such as pens, forms, and brochures).
• Clerical Support: Perform general administrative duties including filing, photocopying, data entry, expense report management and basic calendar management.

Requirements and Skills

• Experience: Proven work experience as a receptionist, front office representative, or customer service role.
• Education: High school diploma or equivalent.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace; familiarity with standard office equipment like printers and scanners.
• Communication: Exceptional verbal and written communication skills with polite and professional phone etiquette.

Soft Skills: Strong organizational abilities, time-management skills, multitasking capabilities, and a helpful, customer-service attitude.