Returns Specialist

Employment Application for Returns Specialist Returns Specialist The Returns Specialist is responsible for the accurate and timely processing of returned merchandise, including customer returns, manufacturer/vendor repairs, Open Box conversions, and shipping claims. This position plays a critical role in maintaining inventory accuracy, minimizing operational backlog, and ensuring returned products are properly documented and routed to the correct next step. Core Responsibilities Process customer returns and manufacturer/vendor repair returns accurately and efficiently. Inspect, document, and process returned merchandise. Coordinate with the Tech Room when product testing or evaluation is required. Determine appropriate disposition of returned items, including: Open Box conversion Manufacturer/vendor repair or credit Review RMAs and return cases to ensure returns progress appropriately. Maintain accurate inventory locations and inventory movement throughout the returns process. Create and maintain clear documentation and notes related to returns activity. Coordinate with Customer Service, Accounting, and other departments regarding return status and issue resolution. Maintain clean and organized Returns, Open Box, and RMA work areas. Assist in identifying process improvements related to returns processing and shipping claims. Review and process shipping damage and shipping loss claims. Gather required documentation and supporting information for claims. Submit claims through carrier websites and systems. Monitor and follow up on claim status until resolution. Maintain organized claim records and documentation. Communicate claim updates and resolutions to appropriate departments. Required Skills & Qualifications Strong organizational skills and attention to detail. Strong written and verbal communication skills. Ability to work independently and manage multiple priorities. Basic computer proficiency, including experience using Microsoft Office Suite. Physical Requirements Stand and move for extended periods. Lift 25 lbs. regularly and up to 75 lbs. with assistance. Kneel, crouch, crawl, and climb ladders as required. Employment opportunities at GigaParts are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills, and abilities. Qualified applicants are considered for all open positions for which they apply and for advancement without regard to criteria such as race, color, religion, sex, national origin, age, marital status, the presence of a medical condition or disability, or genetic information as protected by law. GigaParts complies with all applicable federal, state and local laws with regard to equal employment opportunity. Advancement is based entirely on an individual's demonstrated performance, job-related ability, skills, and knowledge and the resulting potential for promotion to the job openings applied for. GigaParts is an Equal Opportunity Employer. #J-18808-Ljbffr GigaParts, Inc.