Implementation Engineer

Implementation Specialist II at Stord

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Implementation Specialist II at Stord is a critical role responsible for the execution and oversight of the launch plans for 3PL warehouse sites. You will lead implementations and launches of new STORD 3PL warehousing and fulfillment projects across the US and Canada. This position involves managing expectations and the overall process of our 3PL warehousing function, ensuring successful execution and continuous improvement.

What You'll Do

• Oversee the successful execution of facility design, including layouts, labor planning, pick & pack workflows, and WMS configuration and automation.
• Manage the entire implementation process, ensuring all aspects are aligned with project goals and timelines.
• Engage with internal teams and new and existing STORD customers to ensure a successful launch and ongoing satisfaction.
• Serve as a key partner to ensure ongoing needs are being met according to standards provided.
• Build easy-to-understand Supplier & Customer playbooks to ensure a successful handoff between the 3PL and STORD Operations Team.
• Identify and mitigate risks and capitalize on opportunities throughout the implementation process.
• Continuously improve implementation methodologies and processes based on feedback and industry best practices.
• Provide training and support to internal and external stakeholders to ensure seamless operations post-implementation.

What You'll Need

• Warehouse or WMS implementation experience.
• Strong understanding of e-commerce fulfillment processes.
• Ability to manage complex projects, including facilitation of cross-functional planning and execution.
• Excellent planning, organizational, and time management skills.
• Experience managing various teams and stakeholders.
• Strong written and verbal communication skills.
• Risk and opportunity mitigation and management experience.
• Proven ability to adapt to dynamic environments and manage multiple priorities simultaneously.

Bonus Points

• Bachelor's Degree in Business, Supply Chain Management, or a related field.
• 3-5 years of experience within Supply Chain or Logistics.
• Direct experience with WMS or warehouse implementation.
• Familiarity with cloud-based platforms and SaaS solutions.
• Certification in project management (e.g., PMP, PRINCE2).
• Experience working in a startup environment.