Operations Manager

TITLE: Operations Manager I

LOCATION: New York, NY - Hybrid

DURATION: 6+ months

Job Summary

We are seeking an Operations Manager to support contract management, deal operations, and partner support processes. This role will focus on preparing and processing contracts, supporting Sales and Partner Managers with deal requests, resolving cases and escalations, and ensuring accurate tracking of contracts and commercial terms. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment while collaborating with cross-functional teams to keep operations running smoothly.

Responsibilities

-Prepare, review and process standard and non-standard publisher contracts in internal contracting tools, for approval by a Google employee.

-Help partner managers with standard and non-standard contract requests: clarify requirements, answer contract and process questions, and prepare contracts for approval.

-Apply rate cards and commercial terms to contracts, and prepare pricing and fee scenarios with standard tools and templates, working with cross-functional teams, for review and approval by Google employees.

-Help Sales teams with standard deal cases: explain deal approval levels, processes and how discounts work, and prepare deal requests for approval by a Google employee.

-Handle and resolve cases and escalations from account managers about deals, contracts and the contracting process, within agreed service levels.

-Resolve publisher questions about contracts that come in through Google's support teams: investigate each case and give the support team a clear, accurate answer to share with the publisher.

-Track the progress of cases, deals and contracts, keep tracking tools and contract data (legal entities, products, dates and terms) accurate and audit-ready, and flag risks to deadlines early.

-Work with cross-functional teams, including support and vendor teams, to resolve issues and keep work moving; route legal questions to the Legal team with complete context.

-Identify recurring issues and suggest improvements to templates, workflows and help content.

Minimum Qualifications

-Bachelor's degree or equivalent practical experience.

-2 years of experience in contract management, deal desk, sales operations, ad operations, or customer or partner support.

-Experience reading and applying commercial contract terms and pricing, for example rate cards, discounts, fees, term, renewal and termination.

-Experience handling and resolving support cases or escalations for internal or external customers.

-Business-fluent written and spoken English.

Preferred Qualifications

-Experience with Google Ad Manager, AdSense, AdMob or another ad serving or monetization platform.

-Experience with case management, CRM, deal or contract management systems.

-Experience supporting Sales teams in a fast-paced, high-volume environment.

-Comfortable working with spreadsheets and dashboards to track work and look up information.

The hourly pay rate range for this position is $64.16 to $88.87/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to View email address on click.appcast.io.

If you require assistance or an accommodation in the application or employment process, please contact us at View email address on click.appcast.io.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at