Head of Operations & Business Management

Job Description Summary:The Trademark Operations Manager is responsible for leading the administrative and operational functions of the Trademark practice. This role provides leadership and management to trademark support staff, ensures efficient workflows, maintains high-quality service delivery, and partners with trademark attorneys, paralegals and leadership to support business objectives. The Manager will play a key leadership role in developing team members, optimizing processes, and driving consistency and accountability across trademark operations.S. office locations and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives.Strategic Leadership & PlanningProvide leadership and management of Trademark Paralegals, including performance management, workflow planning, and team accountability.Manage and monitor billable targets and productivity metrics for Trademark Paralegals.Lead onboarding, training, and ongoing professional development for Trademark Paralegals.Directly manage the Trademark Transfer Specialist, including oversight of all trademark transfer-in and transfer-out processes.Directly manage the Trademark Practice Assistants and oversee all related administrative workflows.Foster a collaborative, high-performance team culture focused on accountability, engagement, and continuous improvement.Monitor workload distribution and proactively reassign resources to meet business needs and deadlines.Identify operational bottlenecks and implement process improvements to enhance efficiency and service quality.Collaborate with the trademark practice support lawyer to develop and maintain a resource page for trademark professional staff, ensuring content stays current, well-organized, and useful to the team.assess their impact on the team's operations, forms, and workflows; and communicate updates to the team, providing training as needed. Provide operational insights and recommendations to leadership to support staffing, capacity planning, and business growth.Support change management initiatives and lead the implementation of new processes, tools, or organizational changes.This role requires quarterly travel to firm offices where we have Trademark team members.S. and foreign trademark prosecution processes, docketing systems, and trademark operations infrastructure.Proven people-management experience, including leading, coaching, and developing teams.Experience with trademark docketing and practice management systems preferred.We're a team that embraces AI and innovation as part of how we work. Outstanding written, verbal, and organizational skills, with discretion and professionalism in handling confidential information.Reporting to Senior Trademark & Copyright Practice Support Manager, the ideal candidate will have minimum of 6 years of experience in trademark prosecution operations, with at least 3 - 4 years in a leadership capacity. Bachelor's Degree required.#At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits.A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.Santa MonicaType: Full time