Quality Assurance Reviewer

Job Description

Job Description

About Us:

VOALA Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $24.84 - $26.15 Per Hour

JOB SUMMARY AND PURPOSE

Under the direction of a Quality Assurance Coordinator, the Quality Assurance Reviewer I performs Quality Assurance review and audit of VOALA Program documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives for assigned human services programs. The QA Department provides dedicated QA teams (Quality Assurance Reviewers and Quality Assurance Coordinators) to support VOALA Programs’ ability to be “audit ready.”

DUTIES AND RESPONSIBILITIES

• Conduct Quality Assurance procedures with their assigned VOALA Programs:
• Execute QA procedures to ensure that VOALA Program files are accurate and meet funder requirements (both hard copy and electronic databases)
• Performs QA audit for every assigned VOALA program each fiscal year
• Strives to have all assigned VOALA programs “audit ready” for external audits
• Acquire broad knowledge of assigned program contracts and grants and their requirements through research and continuous engagement with programs
• Perform special audits of programs with corrective action plans or as otherwise identified by Director of Evaluation and Monitoring. Provide additional support to programs to ensure corrections are made. Provide related training where needed.
• Support programs prior to funder audits and ensure all requirements are in place. Review audit results from funders’ audits. Participate in after audit review of audits.
• Other duties as may be assigned by Director of Evaluation and Monitoring.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. 

ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.
• Perform Quality Assurance (QA) in support of VOALA programs, ensure Program records and procedures meet funder requirements and are ready to pass funder audits. 
• Stay current with assigned VOALA Program grants/contracts,
• Conduct special audits of Programs, as directed by Director of Evaluation and Monitoring; identify corrective action needed
• Support Programs prior to, during, and subsequent to funder audits; Participate in after audit reviews of all external audits.
• Other duties as required and is subject to change at any time. 

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor’s Degree in social science or related field, or equivalent combination of education and related work experience (4 years)

EXPERIENCE:

• 1 year of experience in quality assurance or data driven environment
• (Five years of related work experience without a degree)

PREFERRED QUALIFICATIONS:

• Experience in data entry and database operations; familiarity with HMIS and/or Service Point
• Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.