Parts Sales / Service Advisor

Job Description

Job Description

With a legacy of over 40 years, Country Boy Trailers has a busy service and parts-sales department based in Cumming and is looking for a Parts & Service Advisor, who can check-in service customers, sell specialized parts, manage orders and deliveries as well as storage organization and merchandising.

Specific skills required include:

- Greeting customers and detailing repairs and maintenance requirements for their trailer

- Selling parts and checking out customers using POS, and cash management at end of day

- Ordering trailer parts from suppliers both for specific customers and inventory replenishment

- Check-in orders and deliveries, entering Purchase Orders and keeping on top of inventory

- Working with trailer sales and service techs

- Keeping the parts store tidy and "professional"

Other Capabilities

- Ability to quickly learn the many specific parts and sizes - including hubs, drums, brakes, bearings, lug nuts, wheels/tires, springs, axles etc.

- Strong, organizational and administrative skills with excellent attention to detail

- Excel at customer communication (during the repair process or waiting for parts to come in)

- Great with people of all backgrounds

- A willingness to “grab an oar” and do other important tasks when needed

- Experience with a Forklift a plus

- Spanish speaking a plus

- Ability to work Saturday mornings, if needed

Likely background would include retail, customer service roles, niche supply house sales, auto parts store or Service Advisor at a car or RV dealership.