Service Dispatcher

Who We're Hiring:

Woodfin - Your Home Team is in search of a dynamic Dispatcher to become a valuable part of our team. The Dispatcher plays a crucial role in ensuring excellent customer service by facilitating clear and efficient communication among technicians, department managers, and team members. Responsibilities include scheduling, handling a substantial call volume, and making independent decisions while maintaining a strong customer service focus.

Who We Are:

Woodfin - Your Home Team: A seven-time Richmond Times Dispatch Top Workplace. Our success is no accident. We hire, train, and reward top talent, emphasizing quality people. As a hometown company, we value customer service and employ dedicated, hard-working individuals. We provide comprehensive support, including work-life balance, paid training, wellness programs, and more. Join us to work for an organization built around the core values of Humility, Integrity, and Respect!

What You'll Do:

• Operate a multi-line phone system and online messaging system in order to communicate with internal and external customers regarding job orders and needs.
• Maintain a "Big Picture" view of calendar regarding technician scheduling in order to assign real time and future technician jobs.
• Stay up-to-date of the Central Virginia territory and changes that may occur (e.g. directions, zip codes, local terminology, additional routes, etc. which may influence the timeliness of a technician's response time).
• Continually exhibit a positive customer service mentality with both internal and external customers.
• Remain confident in your ability to make the correct decision when determining technician call order and stops.
• Answer incoming phone calls as needed to assist in complete departmental coverage.
• Periodically work extended hours during peak times; including nights, weekends, and at home.
• Work a rotating schedule to cover weekends and holidays.
• Members of this team are also able to earn overtime as available.

What You'll Bring:

• High school diploma or equivalent is required.
• Must have expert directional understanding of the Central Virginia area (i.e. zip codes, local terminology: West End, South Side, The Fan, general travel time between locations, etc.).
• Previous experience with service dispatch is preferred.

• Ability to work in a fast-paced work environment.
• Strong written and verbal communication skills; including excellent telephone skills.
• Experience with a multi-line telephone system.
• Fluent English-speaking and writing skills.
• Organized, detail oriented, able to handle a variety of tasks in a simultaneous manner.
• Must be an independent thinker - "Go Getter" mentality exhibiting initiative to make decisions and trust your instincts.

What We Offer:

Woodfin - Your Home Team offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid vacation and PTO that accrues from day one.
• Employee Assistance Program for support when needed.

Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don't hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We're constantly seeking individuals who can contribute to our company's growth and success.

At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.