Customer Success Manager

Overview Theobald Software is a growing technology company specializing in enterprise-grade SAP integration solutions. Our solutions help large organizations unlock more value from their SAP investments by seamlessly connecting data across SAP and non-SAP systems. For our continued growth in the Americas region, we are looking for a Customer Success Manager to drive customer satisfaction, retention, and growth across our line of products. For the right candidate, this is a career-defining opportunity to work with large enterprise customers and helping them realize the value from our SAP integration products. Responsibilities Collaborate within a cross-functional, international team to manage and continuously strengthen customer relationships Proactively analyze customer needs and design, implement, and scale effective customer success processes Segment the customer base and develop targeted strategies for regular, value-driven outreach Drive customer retention initiatives to reduce churn and identify upsell and cross-sell opportunities Own the post-sales customer lifecycle, ensuring long-term satisfaction and success Prepare quotes, manage renewals and upsell opportunities and successfully close them Maintain accurate CRM records (Dynamics 365) and manage the quote-to-invoice process Serve as the primary point of contact for customer inquiries outside of technical support Act as an escalation point to resolve customer issues and coordinate internally Plan and execute sales, adoption, and reactivation campaigns for existing customers Who you are 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within an enterprise software or SaaS environment Excellent communication skills with a strong customer-centric and consultative approach Solid negotiation skills and the ability to manage commercial conversations confidently Strong analytical and problem-solving abilities with a structured, solution-oriented mindset Comfortable managing multiple priorities in a fast-paced, dynamic environment Experience working with CRM systems; familiarity with Dynamics 365 is a plus Collaborative team player who thrives in an international, cross-functional environment Willingness to travel occasionally (approx. 10%) What we offer Competitive base salary and performance-based compensation Opportunity to work with enterprise clients and cutting-edge SAP technologies Collaborative, dynamic team culture with growth opportunities Flexible work options Learning and development support Competitive benefits including medical/dental coverage, 401K, commuter reimbursement Attractive office location in downtown Seattle #J-18808-Ljbffr