Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Forward-thinking B2B SaaS / CRM technology organization
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is in search of a Vice President of Customer Success to take on a pivotal role in overseeing the full post-sale customer lifecycle. The successful candidate will be responsible for leading the implementation, enablement, support, retention, and expansion efforts for mid-market and enterprise customers. This includes owning and scaling the end-to-end customer success strategy, driving adoption, and ensuring high levels of customer satisfaction. The role also involves leading cross-functional partnerships with sales, product, and engineering teams, as well as establishing and monitoring customer health metrics and KPIs. Applicants for the Vice President of Customer Success position at the company should have a minimum of 8 years' leadership experience in customer success within the B2B SaaS sector. A strong background in Salesforce or a similar CRM platform is essential, as is a proven track record of improving customer retention and driving expansion revenue. The role requires excellent executive communication and operational leadership skills, as the VP will be expected to serve as an executive sponsor for key enterprise accounts and lead customer success, implementation, and support teams. The ideal candidate will be a strategic thinker, capable of developing and executing customer success strategies that align with the company's overall business objectives.
Functions
- General Management
- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-500 Categories...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...SuggestedRemote work
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President of Customer Success, Agentforce & Data 360 About the Company Market-leading provider of CRM solutions & business management software Industry Computer Software Type Public Company Founded 1999 Employees 10,001+ Categories...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- ## Senior Vice President, Supply Chain & ServiceApplylocations: US - Indiana - Indianapolistime... ...to quality, sustainability, and customer satisfaction. We believe that diverse perspectives... ...strong leadership capability and succession pipelines across supply chain and service...Full timeLocal area
- ...Lafayette, IN Reports to President of Northern Operations... ...industries. Job Summary The Vice President of Engineering is a... ...the planning, execution, and successful delivery of major capital projects... ...executive leadership, customers, suppliers, and external partners...For contractors
- ...Vice President Of Asset Management At Hendricks Commercial Properties, we value people who value people. We believe in creating environments... ...objectives. Your ability to own your work and drive success will make a direct impact on the communities we serve. Your...Flexible hours
- ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...various business functions. The successful candidate will be a strategic thinker... ...understanding of the business models and customer profiles associated with the...Casual work
- ...Vice President of Sales & Strategic Accounts About the Company Develops computer-use agents... ...Sales & Strategic Accounts to spearhead customer relationships, market development, and strategic account management. The successful candidate will be a seasoned...
- ...Senior Vice President, Finance About the Company High-growth healthcare organization scaling operations, analytics, and financial... ...related field, particularly within the healthcare sector. The successful candidate will be a trusted partner to senior leadership, adept...Remote work
- ...Vice President of Health Plan Partnerships About the Company Rapid-growing provider of personalized, evidence-based autism therapy... ...mission to provide high-quality, virtual autism therapy. The successful candidate will be responsible for developing, pursuing, and closing...
- ...Regional Vice President of Sales, Healthcare Technology About the Company An innovative healthcare technology company transforming... ...professional with a focus on enterprise healthcare clients. The successful candidate will be responsible for developing and executing a...
- ...Vice President of Data Science About the Company Helps insurance professionals unlock untapped revenue in the small commercial space... ...within the broader Data and Analytics organization. The successful candidate will be responsible for developing and mentoring a...
- ...Vice President of Sales, Drug & Grocery About the Company Consumer packaged goods company... ...and grocery channels of trade. The successful candidate will be responsible for leading... ...the ability to build and maintain strong customer relationships, and a deep understanding...
- ...Vice President, Patient Engagement About the Company Healthcare technology company enabling independent physician groups to manage... ...large, distributed team of patient engagement care coaches. The successful candidate will be responsible for the day-to-day operations...
- ...Vice President of Global Tax About the Company Popular smart sleep tracker Industry Health, Wellness and Fitness Type... ...through a period of significant growth and transformation. The successful candidate will be responsible for the day-to-day operations of...
- ...Vice President of Operations, Quick Service Restaurant Franchise About the Company Globally acclaimed fast-casual restaurant chain... ...in directing and leading all hands-on operational needs. The successful candidate will be responsible for meeting or exceeding sales...Casual workWork at office
- ...Vice President of IT Operations About the Company Innovative health care platform enhancing patient-doctor relationships through personalized... ...management, device imaging, and security collaboration. The successful candidate will also be tasked with overseeing the Microsoft M...
- ...Vice President, Commercial Lending About the Company Prominent community bank Industry... ...Lender to join their team. The successful candidate will be responsible for making... ...complex loans, as well as providing various customer services. Professional and civic involvement...Work at office
- ...Vice President, Healthcare Underwriting About the Company Globally-renowned financial institution Industry Banking Type... ...for Healthcare Underwriting to join their dynamic team. The successful candidate will be responsible for the full spectrum of underwriting...
- ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...role in the organization's growth and integration strategy. The successful candidate will be responsible for the overall performance of...
- ...Vice President of CRM, Lifecycle & Automation About the Company Popular regional provider of premium landscaping... .... This senior position is focused on long-term customer lifetime value (LTV) and requires the successful candidate to set and execute the lifecycle and...
- ...Vice President, Business Development About the Company Leading global engineering services consultancy serving the AEC sector worldwide... ...General Manager for International Business Development. The successful candidate will be at the forefront of the organization's...Worldwide
- ...Vice President, Communications About the Company Nationally recognized philanthropy funding the expansion of high-impact charter schools... ...partners and the broader education reform field. The successful candidate will be responsible for building and maintaining strong...
- ...Senior Vice President of Construction, Data Center About the Company A rapidly expanding global infrastructure group is building world... ...rollout of digital infrastructure across North America. The successful candidate will be the driving force behind the full lifecycle...
- ...Regional Vice President of Sales About the Company Healthcare technology company developing tools to help providers identify and manage... ...Vice President of Sales to join their dynamic team. The successful candidate will be responsible for generating new client introductions...Remote work
- ...Vice President of Product Management About the Company Online sampling marketplace catering... ...product management and UX teams. The successful candidate will be responsible for... ...strategic leader with a deep understanding of customer and growth orientation, and a proven...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
- vice president staffing Indianapolis, IN
- vice president of digital marketing Indianapolis, IN
- vice president logistics Indianapolis, IN
- vice president security Indianapolis, IN
- vp lending Indianapolis, IN
- vp infrastructure Indianapolis, IN
- vp support Indianapolis, IN
- vp safety Indianapolis, IN
- vice president finance Indianapolis, IN
- vice president innovation Indianapolis, IN


