Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Forward-thinking B2B SaaS / CRM technology organization
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is in search of a Vice President of Customer Success to take on a pivotal role in overseeing the full post-sale customer lifecycle. The successful candidate will be responsible for leading the implementation, enablement, support, retention, and expansion efforts for mid-market and enterprise customers. This includes owning and scaling the end-to-end customer success strategy, driving adoption, and ensuring high levels of customer satisfaction. The role also involves leading cross-functional partnerships with sales, product, and engineering teams, as well as establishing and monitoring customer health metrics and KPIs. Applicants for the Vice President of Customer Success position at the company should have a minimum of 8 years' leadership experience in customer success within the B2B SaaS sector. A strong background in Salesforce or a similar CRM platform is essential, as is a proven track record of improving customer retention and driving expansion revenue. The role requires excellent executive communication and operational leadership skills, as the VP will be expected to serve as an executive sponsor for key enterprise accounts and lead customer success, implementation, and support teams. The ideal candidate will be a strategic thinker, capable of developing and executing customer success strategies that align with the company's overall business objectives.
Functions
- General Management
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Indianapolis, IN vacancy
- ...Vice President of Customer Success About the Company Top provider of online identity verification services Industry Internet Type Privately Held, VC-backed Founded 2010 Employees 201-500 Funding $11-$25 million Categories E-Commerce...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President of Customer Engineering & Success About the Company Industry-shaping software engineering & delivery service Industry Internet Type Privately Held Founded 2011 Employees 201-500 Specialties continuous integration continuous...Suggested
- ...Vice President of Customer Experience Operations About the Company Innovative provider of identity & access management (IAM) solutions... ...retention, and growth. The role will align teams across customer success, support, services, and renewals around shared goals,...Suggested
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...Suggested
$300k
...The company is seeking two newly created Vice President of Operations roles, one focused on... ...safely, on schedule, within budget, and to customer expectations Hold full P&L... ...significant operational leadership ~ Proven success managing a large, multi-project portfolio...Contract workTemporary workFor contractorsFor subcontractorRelocation package- ...About the Role The Company is seeking a Chief Revenue Officer to lead its end-to-end revenue strategy and oversee Sales and Customer Success. The role is responsible for driving new customer acquisition, retention, renewals, and expansion while building a predictable...
- ...community matters here. BE THE CEO OF YOUR JOB As the Vice President of Asset Management, you will lead the financial performance... ...company objectives. Your ability to own your work and drive success will make a direct impact on the communities we serve. YOUR...Flexible hours
Hendricks Commercial Properties/Geronimo Hospitality Group
Indianapolis, IN4 days ago - ...Vice President of Product Development (Product Strategy, Portfolio Leadership & Commercialization... ...opportunities become commercially successful durable goods. Key Responsibilities... ...businesses. Translate company priorities, customer needs, market trends, channel...RelocationOverseas
Westfield Outdoor Inc.
Indianapolis, IN2 days ago - VP, Asset Management | CRE Investment Firm | IndianapolisWe are working with an established, highly-successful CRE investment firm (~$2B AUM) that is looking for a VP of Asset Management to help oversee the operational/financial performance of the firm's multibillion-dollar...
Endeavor
Indianapolis, IN21 hours ago - ...Vice President of Operations Within the firm, the VP of Operations is a senior leadership role responsible for overseeing and optimizing... ...Comfortable operating in a hands‑on, entrepreneurial environment. Success in This Role Looks Like Improved project profitability and...Full timeContract work
Carson Design Associates
Indianapolis, IN21 hours ago $140k
...Vice President, Investments The Ghoman Group | Indianapolis, IN (Onsite) The Ghoman Group is a privately held real estate investment, development, ownership, and operating platform focused on acquiring, developing, and enhancing commercial real estate assets across...Work at officeRelocation packageThe Ghoman Group
Indianapolis, IN7 days ago- ...VICE PRESIDENT OF ADMINISTRATION Review of applications will begin October 12, 2026 Position Overview The Vice President of Administration advances Foster Success’s mission by leading the organization’s core administrative infrastructure across three functions...Work at officeFlexible hoursAfternoon shift2 days per week3 days per week
Foster Success, Inc.
Indianapolis, IN4 days ago $150k - $200k
...LHH is seeking a Vice President of Operations for a Direct Hire, Permanent Placement position... ...supporting growth, profitability, and customer satisfaction objectives. Foster a culture... ...through coaching, mentorship, and succession planning. Lead capital improvement projects...Permanent employmentFull timeLocal areaLHH
Carmel, IN21 hours ago$150k - $200k
...DescriptionJob DescriptionLHH is seeking a Vice President of Operations for a Direct Hire,... ...supporting growth, profitability, and customer satisfaction objectives.Foster a culture... ...talent through coaching, mentorship, and succession planning.Lead capital improvement projects...Permanent employmentLocal areaLHH
Carmel, IN21 hours ago- ...Vice President & Commercial Banker Vice President & Commercial Banker Do you... ...educational experience Five or more years of successful lending and business development... ...communication, interpersonal, and customer service skills with a high degree of professionalism...Local area
The National Bank of Indianapolis
Indianapolis, IN23 days ago - ...Vice President of Sales About the Company Pioneering home automation & cinema company... ...co-selling relationships, and sharing customer insights with product and engineering teams... ...to inform regional priorities. The successful candidate will build a repeatable sales...Contract work
- ...Vice President of Multifamily Sales About the Company A growing technology company providing innovative... ...through negotiation and close. The successful candidate will engage executive decision-makers, uncover customer needs, and present value-based proposals demonstrating...
- ...Senior Vice President of Curriculum About the Company Mission-driven provider of school improvement & accreditation services Industry... ...materials and aligned non-summative assessments. The successful candidate will be responsible for building an integrated curriculum...
- ...Vice President of Construction About the Company Growing data center operator managing mission-critical construction and portfolio... ...of large-scale, mission-critical construction projects. The successful candidate will be responsible for overseeing greenfield developments...For contractors
- ...Vice President, Commercial Analytics About the Company A rapidly scaling infrastructure platform... ..., resource adequacy analysis, and customer-facing commercial insights within North American power markets. The successful candidate will be a player-coach leader,...
- ...Vice President, Product Management About the Company With 100+ million Americans living in rentals, property management hits close... ...the expansion of its Resident Benefits Package category. The successful candidate will be responsible for the strategic and operational...
- ...Vice President of Enterprise Strategic Risk About the Company Well-recognized association supporting collegiate athletics Industry... ...as well as advising on emerging opportunities and risks. The successful candidate will be a key member of the internal Enterprise...
- ...Vice President, Program (Behavioral Health) About the Company Community-focused agency... ...programs and services for young people. The successful candidate will be responsible for... ...strong commitment to continuous learning, a customer service orientation, and the ability to...
- ...Vice President, Digital About the Company Industry leading technology solutions provider Industry Information Technology and... ...enterprise programs and growing recurring revenue. The role calls for success leading through a matrix, building teams or business lines,...Worldwide
- ...Vice President of Measurement Sales About the Company Leading digital advertising platform... ...optimization online marketing customer acquisition and retention mobile application... ...for its measurement business line. The successful candidate will be responsible for...
- ...Vice President, Global Government Affairs About the Company Successful provider of robotic-assisted surgical systems Industry Hospital & Health Care Type Public Company Founded 1995 Employees 10,001+ Categories Medical Care Manufacturing...Local area
- ...Vice President, AI Strategy & Delivery About the Company Innovative e-commerce SaaS platform... ...of AI across its various platforms. The successful candidate will be responsible for representing the company's AI vision to customers, engaging with enterprise brands,...
- ...Vice President of Product, Interoperability About the Company Globally-recognized payment integrity & transaction analytics company... ...commercial growth in the area of health plan interoperability. The successful candidate will be responsible for extending the company's...Contract work
- ...Vice President, Financial Planning & Analysis About the Company Leading dealership management software provider for powersports, RV, marine & recreation industries Industry Computer Software Type Public Company Founded 1984 Employees 501-100...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vp cloud Indianapolis, IN
- vp customer service Indianapolis, IN
- vice president sustainability Indianapolis, IN
- senior vice president communications Indianapolis, IN
- vice president of application development Indianapolis, IN
- vice president global communications Indianapolis, IN
- vp talent management & organizational development Indianapolis, IN
- vice president internal communications Indianapolis, IN
- vice president transformation Indianapolis, IN
- vice president data science Indianapolis, IN