Program Assistant

Work Schedule Monday to Friday, 8:30 AM to 5:00 PM. Position Details Reporting to the Program Director, the Program Assistant is responsible for receiving visitors and clients, determining the nature of their visit, and notifying appropriate staff. They also handle answering and transferring telephone calls and providing general office and clerical support to a program/department. Representing Phoenix House to callers, clients, and visitors in a friendly, professional manner. A Day as a Program Assistant might look like the following Provides reception services, greets visitors, ascertains nature of business, signs‑in visitors and directs them to the appropriate person, issues visitor’s pass when required. Coordinates intake calls and schedules clinical appointments, including collaborating with the treatment team. Operates telephone console to receive incoming calls; provides information to callers or routes callers to appropriate staff, and places outgoing phone calls as needed. Inventory, order, and maintain office supplies for the departments supported. Ensures adequate coverage of the receptionist's desk throughout the business day. Performs clerical duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry, and distributing Agency communications. Assists in the maintenance of office equipment, including computers, telephone systems, copiers, fax machines, and other types of office equipment; calls for service when necessary. Gathers and organizes data and prepares documents and reports for review as directed. Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner; ensures security by locking/unlocking cabinets and/or doors in accordance with instructions. Maintains confidentiality of clients, families, and operations of the agency. Manages the room reservation book and maintains the daily announcement board. Produces and maintains a telephone directory for departments supported. Benefits 15 Paid Holidays for eligible employees Pet, Life, Travel, Legal Coverage Medical, Dental, Vision Insurance Retirement Plan Tuition Reimbursement and Continued Education Assistance Qualifications High School diploma or equivalent required. Prior administrative experience preferred. Must maintain a valid credential (if required for your position) during your employment. Must obtain TB test clearance and update yearly. #J-18808-Ljbffr Phoenix House California