Business Program Implementation Lead

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

JLL's Property Management Technologies (PMT) group - home to Building Engines and the Prism platform - is scaling aggressively. We are looking for a Director of Revenue Operations to serve as the connective tissue across sales, marketing, customer success, and delivery. This role owns the revenue engine: forecasting, pricing strategy, GTM execution, and cross-functional governance. You will work directly with the President of PMT and operate at the intersection of strategy and execution.

Responsibilities

• Financial Accountability & Planning

  • Own revenue and profit budget forecasting and performance

  • Lead annual and quarterly budget cycles

  • Drive cost savings initiatives (e.g., license consolidation, system rationalization)

  • Manage headcount and spend against plan

• Revenue Strategy & Growth

  • Own pricing strategy and governance across Building Engines Prism, AI monetization, and 3rd-party products

  • Develop bundled offerings, early payment programs, and direct market packaging

  • Identify and operationalize net-new revenue opportunities

  • Lead pricing and packaging change planning and execution

• Go-to-Market Strategy

  • Define and execute GTM strategy for product features, modules, and new releases

  • Own Enterprise Licensing Agreement (ELA) structure and commercial readiness

  • Drive market penetration for under-penetrated segments

  • Partner with Sales Managers on targeted market strategies

• Governance & Operations

  • Develop and manage PM/PMT governance structure

  • Serve as central operations stakeholder for business-related projects

  • Coordinate with Product Ops team on product-related initiatives

  • Lead process enhancement initiatives to improve operational efficiency (with Delivery Teams)

• Escalation Management

  • Handle business-related escalations including pricing, billing, bookings, and customer issues

  • Shield executive leadership from operational matters while engaging them strategically when necessary

  • Serve as primary point of contact for cross-functional business challenges

• People & Culture

  • Facilitate employee engagement through People Survey result review and development of specific actions against people survey results, townhalls

  • Foster collaborative environment across revenue-generating teams

  • Build alignment and communication across organizational functions

Requirements

• A BS degree in business, marketing, economics, finance, engineering, or computer science

• 7+ years in revenue operations, strategy, or GTM leadership in a B2B SaaS or PropTech environment

• Demonstrated ability to own P&L components - budgeting, forecasting, variance analysis

• Experience building or owning pricing strategy and packaging for software products

• Excellent leadership skills with the ability to influence stakeholders and team members

• Excellent conflict & impediments management

• Self-motivated with a default to action

• Focused on setting and achieving measurable objectives and KPI

• Proven experience in organizational process definition and change management

• Strong executive communication skills for updates and escalations

• Ability to create a collaborative plan of action and hold team members accountable, while keeping team engaged and focused

Preferred

• Commercial real estate industry experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

220,000.00 - 280,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Boston, MA, Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.