SELLING SUPERVISOR

Selling Supervisor (Sales Manager)

The Selling Supervisor (Sales Manager) supports the Store Manager and the store team through effective execution of sales plans and assists and executes operational management tasks while being responsible for their own personal sales goals.

Essential Duties And Responsibilities

Assists Store Manager with developing and implementing a strategic plan to achieve store business goals

Responsible for meeting or exceeding personal sales and KPI goals

Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients

Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients

Effectively captures client data for connecting with clients and building relationships

Completes outreach to connect with clients on a regular basis

Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

Upholds all brand values and relationship values

Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

Follows through and accomplishes multiple projects and store priorities in a timely manner as needed

Acts as Manager on Duty when Store Manager is out of the store or unavailable and is confident managing all aspects of the business

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers

Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

Acts as the manager on duty when scheduled, to support all business functions

Communicates effectively and develops and maintains professional relationships internally and externally

Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills

Creates and maintains positive employee relations by helping lead a professional store team

Communicates with Store Manager by providing feedback of any employee relations matter

Coaches and motivates the sales team as needed

Assists to ensure all store staff complies with all POS procedures

Understands and performs all POS functions accurately, professionally and within Company compliance

Opens and closes the store - performing all tasks to Company standard and compliance

Resolves client issues and requests in an efficient, resourceful and quick manner

Demonstrates high level of quality in work, attendance, and appearance

Solves problems/issues methodically and with a sense of urgency

Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed

Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

Actively contributes to non-selling activities and loss prevention initiatives

Actively participates in Monthly Touch Bases

Attends all required Store Meetings

Maintains standards of store cleanliness and organization

Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines

Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

Ensures accuracy of all POS procedures and conducts training of POS System to staff

Has a strong knowledge of the alteration process and fitting a client for alterations

Opens and closes the store performing all tasks to Company standard

Supports in the preparation and facilitation of required Store Meetings as needed

Maintains standards of cleanliness and organization

Maintain store and helps ensure staff safety component

Assists in maintaining compliance to all Company Policies & Procedures

Adhere to Timekeeping procedures

Additional Responsibilities:

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

Demonstrates high level of quality work, attendance and appearance

Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

Additional responsibilities assigned by supervisor related to your position/department

Less than 20% travel may be required as necessary

Ability to be flexible and willing to work extended hours when necessary

Education/Experience:

2 - 5 years retail sales experience

Luxury experience preferred

Exemplary selling and clienteling skills

Physical Demands:

Standing, walking and squatting the majority of the works shift

Ability to climb ladders or stairs (depending upon store design)

Required to carry garments and packaging up to 40 pounds

Moderate: Mostly standing, walking, bending, frequent lifting

Work Environment:

Majority of shift requires client interaction

Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.