Service Advisor

Job Description

Job Description

Description:

Automotive Service Advisor

Vern Eide Hyundai- Sioux City, IA

Full-Time- $50,000 – 10,000 per year

Start Your Automotive Career with a Company That Invests in You!

For more than 50 years, Vern Eide has been a trusted name in the automotive industry, built on strong values, exceptional customer service, and a commitment to our employees. We're growing and looking for a motivated individual to join our service team as an Automotive Service Advisor at our Sioux City Honda and Hyundai dealerships.

As the next Service Advisor at Vern Eide Hyundai, you will be responsible for ensuring an exceptional customer experience from the moment a client arrives until their vehicle is ready for pickup. You will communicate with customers to understand their needs, manage repair and service requests, and liaise with our technicians to ensure timely and accurate service. Pay for this job is commission-based. Service advisors usually make between $50,000 and $100,000 annually.

Why Join Vern Eide- Benefits:

Vern Eide Motorcars is committed to providing our employees with a comprehensive benefits package, including:

• Paid training and career development
• Employee Ownership Stock Plan
• 401(k) with 401(k) Matching
• Health, Dental, Vision, Life, and Disability Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Employee Discount
• Referral Program
• PTO and Bereavement Leave
• Friendly and supportive work environment

What You’ll Do- Responsibilities:

• Welcome customers and assist with questions and service needs.
• Conduct vehicle walk-arounds, document concerns, and gather information to help technicians diagnose and repair vehicles.
• Assess customer vehicle needs by discussing concerns, reviewing maintenance history, and recommending appropriate services.
• Prioritize service recommendations and discuss future maintenance needs with customers.
• Keep customers informed throughout the service process, including repair status, completion times, costs, and any changes to recommended work.
• Schedule service appointments and collect customer and vehicle information.
• Educate customers on vehicle care, maintenance, and operating features.
• Provide knowledgeable answers regarding vehicle functions and service recommendations.
• Deliver exceptional customer service and ensure a positive service experience.
• Prepare service paperwork, process payments, and explain invoices.
• Maintain a professional appearance and represent the dealership positively.

What We’re Looking For-Requirements

• High School diploma or equivalent; relevant certifications are a plus
• Previous experience as a Service Advisor is required.
• Strong communication, organizational, and multitasking skills
• Ability to work in a fast-paced environment and manage multiple clients and projects
• Knowledge of automotive repair and service terminology
• Proficiency in service management software and basic computer skills
• Must be able to pass a background check.
• Must have a clean driving record.

Build Your Future with Vern Eide.

If you love working in the automobile industry and providing excellent customer service, apply today!

Apply today and join a team that’s been driving success in Sioux City for more than five decades.

Vern Eide is proud to be an Equal Opportunity Employer.