Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support student account resolution in Pennsylvania. This Long-term Contract position is permanent, onsite, and focused on contacting current and former students to address overdue balances, outstanding financial aid documentation, and payment arrangements. The ideal candidate brings a detail-oriented communication style, confidence in high-volume outreach, and a strong background in collections and account follow-up.

Responsibilities:
• Contact current students by phone and email to discuss past-due balances and guide them through steps needed to bring accounts up to date.
• Follow up with students regarding missing financial aid documents and explain outstanding requirements that affect account resolution.
• Negotiate practical payment arrangements while maintaining a detail-oriented and service-oriented approach in every interaction.
• Manage outreach efforts tied to aged receivables and work to recover older outstanding account balances.
• Document conversations, commitments, and account updates accurately to maintain clear collection records.
• Prioritize daily activities based on urgency, account status, and established collection goals.
• Collaborate with internal departments involved in student accounts to support timely issue resolution and payment follow-through.
• Handle a steady volume of collection-related tasks in an onsite, permanent environment while meeting deadlines and productivity expectations.• Previous experience in consumer, commercial, or credit collections.
• Demonstrated success securing payments and resolving delinquent accounts through direct outreach.
• Strong verbal communication skills with the ability to speak confidently and professionally by phone.
• Working knowledge of collection procedures, billing follow-up, and account reconciliation practices.
• Ability to manage sensitive financial conversations with tact, accuracy, and professionalism.
• Strong organizational skills and attention to detail when tracking account activity and next steps.
• Comfortable working onsite in a regular schedule of 35 hours per week.
• Ability to start quickly and contribute effectively in a contract assignment.