Field Service Technician

Field Service Technician

Reports To: Production Manager

Location: 9333 N 49th St, Brown Deer, WI 53223

Job Type:  Full-Time, Non-Exempt (hourly, overtime eligible)

Compensation: $34 - $36 per hour. Paid travel expenses.

Work Arrangement:  Field and on-site (Brown Deer); travel starts at approximately 30% and increases over time, up to approximately 75%.

About Us

Clearwater Industries is a Milwaukee-based manufacturer specializing in industrial water clarification equipment. Our products include flocculant preparation systems, pump skid assemblies, fines recovery systems, and both stationary and portable water clarifiers. These systems integrate weldments, tanks, piping, purchased components, motors, sensors, and controls. Additionally, we provide a wide array of clarifying chemistries to our clients, from jar testing to “last mile” logistics, ensuring the optimal solution is provided. Working with the leading chemical manufacturers allows us to serve industries worldwide, including sand and gravel, tunneling, drilling, paper production, power generation, dredging, and municipal water treatment.

Job Summary

The Field Service Technician commissions and starts up Clearwater Industries equipment at customer sites, troubleshoots installed equipment, and performs warranty repairs. When not on the road, the technician works from our Brown Deer facility on factory acceptance testing, electrical assembly, and process testing for equipment headed to the field. Travel increases over time as field capability grows. The Field Service Technician is the company’s hands-on technical presence with customers and the first point of contact for installed equipment performance. We hire for capability and trajectory: the right aptitude and a willingness to travel and learn matter more than years of prior commissioning experience.

KEY RESPONSIBILITIES

In the field:

● Commission and start up water treatment equipment including clarifiers, polymer systems, pump skids, and DAF units at customer sites

● Troubleshoot mechanical and electrical issues on installed equipment, with remote support from the Engineering team

● Perform site process tuning and chemistry adjustments, including polymer optimization

● Train customer operators on equipment operation, maintenance, and basic troubleshooting during commissioning and on follow-up visits

● Perform warranty repairs

● Document trips thoroughly: service reports, commissioning checklists, drawing markups, and program changes communicated back to the office

In the shop:

● Assist with factory acceptance testing (FAT) on completed equipment before it ships

● Support in-shop electrical assembly and wiring

● Conduct jar testing and process work to inform polymer selection and dosing

● Provide phone and remote troubleshooting support to existing customers

● Handle service and parts inquiries, and relay field findings to engineering and sales

QUALIFICATIONS

● Knowledge of mechanical and rotating equipment: pumps, gear drives, valves

● Working knowledge of electrical and pneumatic controls (PLC, HMI, VFD, relay, ladder logic) at a troubleshooting level; deep programming is not required

● Ability to troubleshoot with a whole system view, as well as down to individual components

● Ability to read and markup mechanical and electrical drawings

● Valid driver’s license and acceptable driving record; willing and able to travel.

● Valid US Passport, or eligibility to obtain one, for infrequent travel to Canada and Mexico (representing approximately 5% of total travel)

● Prior field service or commissioning experience on industrial or municipal process equipment, especially clarifiers, DAF, or polymer systems, is preferred but not required

SKILLS

● Self-starter who uses available resources (manuals, remote support) before escalating

● Strong communicator who asks good questions, flags issues clearly, documents thoroughly

● Sound judgment on customer sites: represents the company well, stays composed in difficult situations, knows when to escalate

● Comfortable working independently, with a lifestyle that fits regular travel

WHY JOIN US?

At Clearwater, we foster a collaborative and growth-oriented environment where employees can make a meaningful impact. We invest in training and skill development, and we open real paths for advancement to those who want to grow with us. We value continuous improvement, product quality, and teamwork.

BENEFITS & PERKS

Core Benefits:

● Paid Time Off (PTO) & Paid Holidays

● Company 401K Plan with a 3% employer contribution

● Health Insurance Program

● Company-Paid Group Life Insurance and Employee Assistance Program (EAP)

● Jury Duty, Bereavement, and Voting Leave

● Worker’s Compensation, Disability Insurance, and Unemployment Benefits

Additional Perks:

● Tuition Reimbursement for Continuing Education

● Onsite Exercise Equipment, Aikido Dojo, and Yoga/Meditation Spaces

● Adjacent to the Oak Leaf Trail System for Bike Commuting or Outdoor Activities

HOW TO APPLY

Candidates should submit their resume and cover letter to View email address on click.appcast.io.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa now or in the future.