Front Desk Specialist

Job Description

Job Description

Schedule:  This is a full time position that requires flexibility with hours including availability to cover night shifts in our Middletown, CT office. 

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

What you’ll do:

Responsibilities/Duties:

• Manage patient check-in and check-out, ensuring accurate data entry 
• Complete full patient registration 
• Educate and provide patients with office and billing policies and insurance participation 
• Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers) 
• Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of service 
• Submit daily payment collection reports 
• Schedule follow up appointments, document cancelled or rescheduled appointments 
• Assist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization 
• Provide outstanding customer service and assistance to patients  
• Answer phones, take messages, direct calls to appropriate department or staff 
• Manage record requests and releases in collaboration with Medical Records Department  
• Open and close office as needed 
• Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues. 
• All other duties as assigned 

Who you are: 

Qualifications:  

• High school Diploma or equivalent. 
• Previous knowledge of check-in and check-out process.   
• Knowledge of Insurance policies and procedures.   
• Excellent verbal and written communication skills. 
• Ability to multi-task, manage time, has strong customer service skills, and is reliable. 

What we offer:

• Excellent growth and advancement opportunities  
• Dynamic environment  
• Access to a diverse network of practitioners  
• Broad infrastructure of tools and programs to enhance the employee experience     
• Competitive Compensation  
• Generous PTO   
• Benefits package: health, dental, vision, 401(k), etc.  

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).