Patient Experience Specialist - Medical Front Desk

Connecticut GI , a division of GI Alliance, is looking for a full‑time experienced Front Desk Coordinator to join our New Britain Care Center ! We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on being named a TOP WORKPLACE 8 times . Our team of clinical and administrative support staff work collaboratively with physicians and advanced practitioners to provide patients with comprehensive and compassionate care. Here at CTGI we promise to treat every patient as if they were a member of our own families, and we are looking for team members who embody this vision. A Short List Of Reasons Why You Should Work For CTGI Selected as a Top Workplace 8 Times Competitive Pay Very Fast‑Growing Practice What You Will Do For Us Provide a remarkable patient experience by scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls, and documenting using Epic EMR. Maintain attention to detail by composing, processing, and following up on electronic phone messages and alerts. Act as a team player by utilizing EMR and answering quick questions appropriate for administrative staff. Show versatility by processing insurance authorizations when required. Demonstrate expertise by monitoring the schedule of assigned providers, noting and correcting errors as appropriate. What We Are Looking For In You High School Diploma or Equivalent. Excellent verbal and written communication skills. Strong problem‑solving skills. Exceptional interpersonal and customer service skills, with 3+ years of professional experience. Prior front desk experience in a medical setting. Experience with an EMR system is ideal; Epic experience is a plus. Job Type: Full‑time Salary: From $18.00 per hour, depending on experience Benefits 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule 8 hour shift Day shift Monday to Friday 8:00 am – 4:30 pm Education High school or equivalent (Required) High school diploma or GED. Experience Microsoft Office: 3 years (Required) Customer Service: 3 years (Required) EMR systems: 1 year (Preferred) Minimum of two years of experience in a medical office, front office or scheduling experience preferred. Requirements For Level I Status Entry level (1–4 years experience) and/or meeting the basic requirements of the job with additional supervision needed. Excess of 4 years experience if meeting only the basic requirements of the job with the need for additional supervision. Performance Requirements Knowledge of clinic policies and procedures. Knowledge of computer programs and applications. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Skill in operating office equipment. Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Ability to learn/use other computer programs including Microsoft Excel, e‑mail, Internet, and Microsoft PowerPoint. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. Work Location: In person GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background. EEO/AA‑M/F/disabled/protected veteran #J-18808-Ljbffr