Clinic Site Manager

Job Description

Job Description

POSITION SUMMARY: Under general supervision from the Regional Operations Manager, the Clinic Site Manager has the overall responsibility for the entire operations of the clinic coordinate clinic operations and clinical program activities on a day-to-day basis at the assigned clinic site. This position requires a high degree of leadership and the ability to collaborate between disciplines or departments.

ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

• Ensures effective staff utilization to meet staffing and workload requirements and supports the delivery of quality patient care and services; consults with the Operations Manager/Compliance Officer to develop staffing plans.
• Coordinates, directs, and provides patient care orientation and ongoing education for staff.
• Supervise staff to ensure performance expectations are met; coach/counsel, develops employee improvement plans; performs periodic and annual staff evaluations, inspire and motivate staff to provide highest level of customer service and work as a cohesive and productive team. Collaborates with Human Resource staff to recruit and hire new subordinates.
• Assists in meeting various program requirements.
• Stays current with the eligibility requirements and alternate resources for new and ongoing patients; provides up-to-date training for staff on eligibility requirements and alternate resources.
• Participates in continuing education to improve skills and abilities and stay abreast of current technologies/practices.
• Responsible for management of medical & dental provider patient care schedules.
• Primary contact for grievances from patients and staff for day-to-day operating concerns.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, employees, and other healthcare professionals.
• Manages quality improvement initiatives for areas of responsibility to ensure clinic is operating effectively and efficiently.
• Applies and promotes safety principles as identified by established policy.
• Ensures compliance with HIPAA, federal, state, and local laws and regulations supporting patient confidentiality and risk management processes per NVIH policy.
• Coordinate and collaborate with Maintenance Department the management of facility maintenance and landscaping tasks.
• Manages transportation calendar and coordinates needed services with Transportation staff following NVIH Transportation Policy.
• Other duties as assigned.

All NVIH employees are expected to:
-Provide the highest possible level of service to internal and external customers as well as patients;
-Promote teamwork and cooperative effort among employees;
-Maintain safe practices; and
-Abide by current NVIH's policies and procedures.

REQUIRED QUALIFICATIONS: The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

• Four (4) years of related health care industry experience with a minimum of two (2) years leadership experience managing staff.
• High school diploma or GED; Associate degree or equivalent education preferred.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Exhibit empathy and customer service to diffuse and manage conflict within the team and with patients or their representatives.
• Ability to understand and adhere to established policies, procedures, protocols, and the ability to make timely and sound decisions.
• Ability to operate with proficiency, the computer packages in use at NVIH.
• Leadership skills and experience in supervising, coaching, counseling and managing performance of support staff
• Demonstrated proficiency in supervising and motivating subordinates.
• Ability to appropriately and effectively delegate job duties to subordinates.
• Commitment to excellence, high standards, and strong interpersonal skills.
• Excellent written and oral communication skills, including the ability to engage in public speaking.
• Strong organizational problem-solving and analytical skills with acute attention to detail and ability to multi-task.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm as an innovative team player.
• Reliable transportation.

Native Preference: Northern Valley Indian Health provides Native Preference in hiring practices for qualified Native applicants, in accordance with its policy. NVIH is also an Equal Opportunity and At Will Employer.