Supervisor (Days)

Day Shift Supervisor

The Day Shift Supervisor is responsible for overseeing daily operations, ensuring exceptional customer service, and leading team members during assigned shifts. This role plays a critical part in maintaining operational efficiency, staff accountability, and a positive customer experience.

Key Responsibilities

• Supervise and support team members throughout the shift to ensure smooth operations
• Serve as the primary point of contact for customer inquiries, concerns, and escalations
• Monitor workflow, staffing levels, and service efficiency to meet operational standards
• Provide real-time coaching and direction to employees to maintain performance expectations
• Ensure all company policies, procedures, and safety standards are followed
• Assist with scheduling, shift coverage, and break management
• Complete required reports, logs, and shift summaries
• Maintain a clean, organized, and professional work environment

Qualifications

• Previous supervisory or leadership experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and make decisions in a fast-paced environment
• Customer-focused mindset with strong problem-solving abilities
• Reliable, punctual, and able to lead by example
• Basic computer and reporting skills

Schedule Requirements

• Must be available to work day shifts, including weekends and holidays
• Flexibility to adjust schedule based on business needs

Compensation & Benefits

• Competitive hourly pay: $18–$20/hour (based on experience)
• Opportunities for growth and advancement
• On-the-job training and development

What Success Looks Like in This Role

• Consistent, smooth daily operations
• Strong team performance and morale
• Positive customer interactions and feedback
• Quick and effective problem resolution