Account Receivable Site Specialist

Annual Salary: $37,799 Work Schedule: M-F, 8:00 a.m. - 5:00 p.m. Who We Are Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders. Role Summary The Account Receivable Site Specialist supports the agency's financial integrity by ensuring timely, accurate accounts receivable activity within an automated accounting and financial management system. This position exists to strengthen collections, maintain complete client/third-party records, and serve as an informed first point of contact for billing questions. Key responsibilities include obtaining, researching, and updating client and payer information; completing client account audits; verifying Medicaid, Medicare, and third-party insurance coverage; confirming employment and income status; reviewing daily schedules for co-payments and authorization status; and communicating clearly with clients, clinic staff, vendors, and insurance representatives regarding billing practices and fee structures. Required Qualifications Two (2) years of experience in accounts receivable collections or the healthcare arena, including at least one (1) year working in an automated computer-based system. A Typical Workday Your day follows a consistent Monday-Friday rhythm (8:00 a.m.-5:00 p.m.), balancing focused desk work with regular, professional communication. You start by checking updates in the automated system and organizing items that need follow-up. As the day progresses, you coordinate with clinic teams to confirm visit-related billing details and respond to questions from clients and third parties with clear, respectful explanations. You’ll also spend time reviewing records for completeness and accuracy, documenting outcomes, and closing the loop on open items so accounts stay current and well-supported by reliable information. Our Benefits Medical, Dental, and Vision coverage Life Insurance Flexible Spending Account (FSA) Paid Time Off (PTO) 11 paid holidays Participation in the Virginia Retirement System (VRS) If you are detail-focused and service-minded, apply to be our next Account Receivable Site Specialist. The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks. #J-18808-Ljbffr