Customer Service Representative

Job Description

Job Description

Customer Service Representative (Contract)

Location: Overland Park, KS
Job Type: Contract
Schedule: Monday-Friday, Full-Time
Pay Rate: $20.00-$22.00 per hour

Position Overview

We are seeking a professional and customer-focused Customer Service Representative to join our team in Overland Park, Kansas. This is a fully onsite contract opportunity for an individual who enjoys assisting customers, resolving inquiries, and delivering exceptional service experiences. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Respond to customer inquiries, concerns, and requests in a timely and professional manner.
• Accurately enter and maintain customer information within company databases.
• Process orders, updates, and customer requests while ensuring accuracy.
• Collaborate with internal departments to resolve customer issues and ensure satisfaction.
• Maintain thorough records of customer interactions and transactions.
• Assist with administrative tasks and special projects as needed.
• Uphold company standards for customer service excellence and professionalism.

Qualifications

• Minimum of 2 years of customer service experience required.
• Proficiency in Microsoft Office Suite , including Word, Excel, Outlook, and Teams.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and prioritize responsibilities effectively.
• High attention to detail and accuracy.
• Professional demeanor and positive attitude.
• High school diploma or equivalent required.

Benefits

We offer standard benefits, including:

• Medical, dental, and vision insurance
• Paid holidays (where applicable)
• 401(k) options (where applicable)
• Employee assistance programs
• Opportunities for professional growth and development

If you are a motivated customer service professional looking for your next opportunity, we encourage you to apply today.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

Pay Details: $20.00 to $22.00 per hour

Search managed by: Cole Mitchelson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.