Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• No nights
• No weekends
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Us:
Join the Adam Bibb State Farm team, a local insurance office dedicated to providing exceptional service and support to our clients. Were looking for a high-achieving, friendly, and organized team member who's ready to start their career by combining customer service and proactive sales skills. No experience? No problem! We provide full training and licensing support to help you build a rewarding career.

Position Overview:
As our Customer Care Manager, you'll support existing clients while also helping grow the agency through simple conversations, lead follow-up, and product recommendations. Youll also have the opportunity to earn your insurance licenses and advance into a licensed team member role!

What Youll Do:

• Assist clients with policy questions, updates, and service requests
• Support outreach efforts to maintain client retention and boost client referrals
• Follow up on service tasks and help solve problems as they arise
• Prepare for and obtain insurance licenses with our full training and mentorship
• Follow up on inbound leads and inquiries to connect new clients with the right coverage
• Work from agency-provided warm lead lists to support the office's growth goals (NO cold calling required)

What Were Looking For:

• Friendly, motivated, and organized
• Strong communication skills and a professional, coachable attitude
• No prior insurance experience required we provide all necessary training!
• High school diploma or equivalent

Why Join Us?

• Paid training and licensing support to grow your career
• Clear advancement path within a supportive team environment
• Meaningful work in a stable, growing industry
• Opportunity to develop valuable professional skills

Ready to join our team?
We're looking forward to reviewing your resume! As soon as we receive it, we'll reach out with next steps.