Operations Manager

Summary:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Operations Manager is a highly visible role with exposure to Senior and Corporate leadership.

To ensure the smooth and efficient operation of all aspects of the Rooms Division, including Front Office and Housekeeping, in accordance with established brand standards and hotel policies. The role involves managing day-to-day operations, driving service quality, maintaining high levels of guest satisfaction, optimizing revenue opportunities, and supporting team development and performance.


Qualifications:
Ideally with a university degree or diploma in Hospitality or Tourism Management. Minimum 3-5 years of progressive work experience in Rooms Division operations, with at least 2 years in a managerial role such as Front Office Manager, Housekeeping Manager, or similar. Strong leadership, problem-solving, administrative, and interpersonal skills are essential, along with the ability to manage multiple operational areas effectively.