Service Department Administrator

Job Description

Job Description

Put your career in the fast lane at a forward-thinking, award-winning auto dealership. 

Job Summary:

The Service Department Administrator will report directly to the Service Director, with additional responsibilities assigned to service and warranty managers. This new role is vital to the success of this bustling, nationally-acclaimed and award-winning automotive dealership in Northern New Jersey, working with Ford and Lincoln vehicles, and Ford Trucks. The successful candidate must demonstrate an ability to work in a team-oriented environment, multi-task and portray an authority role when needed to enforce the handling and processing of documentation.

General hours of operation are 6:30 am - 7:00 pm. Overtime may be required at peak times and candidates must be available to work on Saturdays, especially the last Saturday of the month, in order to close month end. 

Job Accountabilities include (but are not limited to):

Administration

• Ability to form structure of document control programs to aid with open repair invoices (Repair Orders).
• Process repair orders.
• Process payroll.
• Manage cashiering responsibilities.
• File warranty claims.
• Manage documents, internal billing and other general administrative duties.

Education and Training

• Maintain required certifications and qualifications as per Ford Motor Company and Maplecrest Ford Lincoln.

Abide by Maplecrest Company Expectations 

• Attend service meetings and training sessions, including on-line and/or computer-based self-study courses.
• Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.
• Adhere to all company policies, procedures and safety standards.

Requirements:

• Self motivated to fulfill tasks.
• Ability to form structure of document control programs to aid with open repair invoices (Repair Orders).
• Associates Degree
• Solid computer skills
• Working knowledge of Excel and Google Docs
• Exceptional interpersonal, verbal and written communication skills
• Strong organization and follow-up skills
• Exceptional attention to detail
• Positive attitude, self-motivated and eager to contribute
• Valid NJ state drivers’ license
• Spanish speaking a plus

Perks:

• Competitive salary
• Medical and Dental health coverage
• Paid vacation and personal/sick days off
• 401(k)

Maplecrest is an equal opportunity employer and a drug free workplace.

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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