Patient Service Specialist

Patient Service SpecialistJoin the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.As a Patient Service Specialist, you'll help create an exceptional experience for patients, families and visitors from arrival through checkout. You'll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You'll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.This is a full-time role. A caregiver in this position will work 8:00am to 5:00pm with occasional weekends and holidays.A caregiver who excels in this role will:Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.Investigate, triage and resolve patient issues using the established HEART model.Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter and maintain confidential patient information.Recruit, enroll and educate patients on MyChart and Appointment Pass.Minimum qualifications for the ideal future caregiver include:High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer serviceOR an Associate's Degree and one year of experienceOR a Bachelor's DegreeWorking knowledge of PC window applicationsAbility to perform basic math sufficient to process insurance co-paysPreferred qualifications for the ideal future caregiver include:Knowledge of medical terminologyType a minimum of 30 words per minute or personal computer keyboard skillsEpic experiencePhysical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: review the Equal Employment Opportunity poster.Cleveland Clinic is pleased to be an equal employment opportunity employer.