CX Communications Operations Lead - Incidents & Releases
Benchling
Benchling is redefining biotech in the AI era, and the Customer Experience Communications Operations Manager will own the communications backbone for our customer base. You’ll manage incident, change and release, and performance communications, ensuring timely, accurate messaging in regulated environments. You’ll build templates, dashboards, and RACIs, collaborate with Product, Engineering, and Support, and report to CX Operations leadership. #J-18808-Ljbffr Benchling
- ...seeking a Customer Experience Communications Operations Manager to own the... ...customer base. You will manage incident, change, and performance communications... ...customers on time. You will lead three streams: incident communications, change/release communications, and...Suggested
- Figma is seeking a Security Operations Manager to lead its security operations program, focusing on monitoring and incident response. In this full-time role, you’ll automate workflows and improve security posture by collaborating with various teams. Ideal candidates will...SuggestedRemote jobFull time
- ...to scale AI-powered support and knowledge systems. You will own the automation roadmap, design HITL workflows, and collaborate with CX, Engineering, and BizOps to hit key KPIs while guiding a hybrid US team across our SF and NYC offices. The role emphasizes hands-on QA...Suggested
$115k - $130k
Andersen is seeking a Senior Associate, Security Operations, to oversee internal security operations in San Francisco. This role requires managing incident responses and vendor relationships, ensuring quick and effective action against security threats. Applicants should...Suggested- Hover seeks a leader to own the operational engine behind its Inbound Customer Experience team, overseeing a ~50‑person BPO network across... ...human‑in‑the‑loop support. You’ll partner with site leadership and CX peers to ensure strong customer outcomes, maintain culture, and...SuggestedShift work
$35 - $40 per hour
Surefox North America Inc is looking for an experienced Incident Commander to support site supervisors and area managers in a security operations setting in San Francisco. This role involves emergency response, threat monitoring, and risk assessments to ensure safety across...Hourly payShift work$102k - $137.5k
...scaling payroll businesses.About the roleAs a Tax & Payroll Operations Lead focused on filing payments and notice diagnosis, you will be... ...) while validating for correctness in regulated work.Strong communication skills. You can translate between team-level detail and leadership...Full timeTemporary workWork at officeLocal areaRemote workFlexible hoursNight shift- Surefox North America Inc is seeking an experienced Incident Commander Supervisor to join our Bay Area team. You will act as liaison between Surefox and Clients, supervising security officers and ensuring compliance with policies and laws to protect people and property...Temporary work
$300 per month
...ground up, we own and operate each layer of the stack... ...hire within CX, you will transform complex... ...maintenance windows, incident debriefs, new deployments... ...and support automation releases in the fieldRun launch... ...enablement, customer communications, Jira hygiene, and go/...Temporary workShift work$150.9k - $226.3k
Role Overview The Incident Response Technical Program Manager is a senior cross‑functional operator who will lead Harvey's response to security and reliability incidents, coordinating... ...— building the coordination playbooks, communication protocols, and post‑incident remediation...- Blue Bottle Coffee is seeking a Global Head of Brand Operations to lead the Brand Center of Excellence. You will create and optimize the... ...the Chief Brand Officer, you’ll align Marketing, Creative, Communications, Product, Architecture & Café Design, and regional teams, ensuring...
- Everforth Apex Systems in San Francisco, CA, seeks a Program Operations Manager to run the onboarding program, coordinating logistics, communications, and speaker schedules. The role emphasizes autonomy, data-driven improvements, and a startup-like, high-growth environment...Remote job
$110k - $175k
AgentMail is building the identity and communication infrastructure for AI agents, starting with email. We're a category-defining company and are looking for a Founding GTM & Operations Lead to design and run our growth playbook across all channels. This role is critical...- ...Graham seeks a Project Manager in San Francisco to lead project implementations and site operations. Responsibilities include managing relationships with... ...or eCommerce experience. Strong interpersonal and communication skills are essential. Additional perks include...
$144k - $162k
A leading communication platform in San Francisco is seeking a Legal Vendor Program Manager. This role focuses on managing outside counsel and... ...candidate will have over 5 years of experience in legal operations with a technology company and hands-on experience with e-billing...- Bundoran Group is looking for a Customer Experience Lead to enhance operational efficiency for millions of global users. This role requires someone proactive, capable of establishing structure in dynamic environments. Ideal candidates should have 3-8 years of relevant experience...
- ...layer that modern healthcare needsAbout the RoleThe Marketing Operations Lead owns the systems, data integrity, and operating rhythm... ...intentBe direct, proactive, transparent, and frequent in your communication.Default trustAs a Nexer, you do not have to earn trust, trust...Live in
$135k - $168.7k
In the early days of the telephone, switchboard operators were the invisible infrastructure of modern communication. They connected calls by hand, memorized patterns,... ...confidence. We’re looking for a Payment Operations Lead to help build and scale the operational desks...- Moonfire is seeking a Product Operations Specialist in San Francisco. This role focuses on driving customer satisfaction by owning customer... ...will have 1-3 years in a similar role, with strong communication skills and proficiency in project management tools. This is an...
- ...has become the enabling digital medium powering creativity, communication, gaming, AR/VR, and robotics. Sieve exists to solve the biggest... ..., Y Combinator, and AI Grant. About the Role As Data Operations Lead, you'll own the day-to-day execution and scaling of Sieve's...
- ...building the AI-native operating system for regulated... ...a Product Operations Lead , you will operate as... ...Quality, Reliability & Release Learning Lead investigation... ...issue definition, incident response, and long-term... ...behavior. Clear communicator who can translate between...Local areaFlexible hours
- Career Launch is seeking a Product Operations Lead in San Francisco to deliver high‑impact projects with strong execution, clear communication, and analytical judgment in fast‑moving, ambiguous environments. You will turn messy information into clear next steps, concise...
- San Francisco Conservatory of Music seeks a Concert Operations Manager to manage Box Office and Front-of-House operations, oversee event... ...at least three years in arts administration and strong communication skills. Responsibilities include supervising Front-of-House activities...Full timeWork at office
- Planet is seeking a Senior Marketing Business Operations Manager to enhance operational effectiveness within the marketing team. This... ...involves driving strategic initiatives and ensuring effective communication across marketing departments. The ideal candidate will...Full time
- ...Supervisor to ensure garages and surface lots are cleaned, maintained and operating smoothly on a daily basis. You will interface with customers, handle disputes, and coordinate effective communication between departments and staff. Responsibilities include overseeing...Work at office
$130k - $165k
...OVERVIEWAs the Customer Experience Communications Operations Manager at Benchling, you... ...every day on a continuous release model, and we operate in... ...own three connected streams: incident communications, where you are... ...will report to the Leader of CX Operations....Work at officeLocal areaFlexible hours3 days per week- University of California, San Francisco is seeking an Operations Manager for the Center for Reproductive Sciences (CRS) to oversee administrative... ...and lab spaces, HR, compliance, purchasing, IT, and communications. You will coordinate calendar management and travel for...
- ...- Provide advanced support for cybersecurity operations, executing complex containment, remediation,... ...and executing directed cyber activities. - Lead and support containment and restoration efforts during security incidents, ensuring timely resolution and stabilization...Minimum wageContract workTemporary workWork experience placementRemote workShift work
$160k - $183k
...05, Box simplifies work for leading global organizations, including... ...Program Manager to support Release Management within the GTM... ...Technical Program Management, and operational functions (Technical... ...requirements, and effectively communicating across all levels of an organization...Live inWork at officeShift work3 days per week$150k - $217k
...and strategic relationships with Executive Communications and leadership across key strategic initiatives. Serve as the primary lead for high-stakes external moments,... ...in the industry, building business plans), operations (e.g. running the cadence of organizations...
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