CX Communications Operations Lead - Incidents & Releases
Benchling
Benchling is redefining biotech in the AI era, and the Customer Experience Communications Operations Manager will own the communications backbone for our customer base. You’ll manage incident, change and release, and performance communications, ensuring timely, accurate messaging in regulated environments. You’ll build templates, dashboards, and RACIs, collaborate with Product, Engineering, and Support, and report to CX Operations leadership. #J-18808-Ljbffr Benchling
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the CX Communications Operations Lead - Incidents & Releases in San Francisco, CA vacancy
$141k - $195k
...You will be a member of our Incident Response team to help Chime... ...from incidents.As an Incident Operations Manager on Chime's Incident... ...coordination, through member communication and member remediation, to... ...Compliance, Legal, and Finance, and lead through influence rather...SuggestedFull timeWork at officeLocal areaRemote workNight shiftWeekend workChime
San Francisco, CA3 days ago- Faire is seeking a Strategy & Operations Senior Associate in San Francisco to serve as the primary strategic partner for Faire's Head of Customer... ...-solving, and operational execution to maximize impact across CX, Finance, Operations, and vendor teams. You will help define...Suggested
- Hover seeks a leader to own the operational engine behind its Inbound Customer Experience team, overseeing a ~50‑person BPO network across... ...human‑in‑the‑loop support. You’ll partner with site leadership and CX peers to ensure strong customer outcomes, maintain culture, and...SuggestedShift work
- ...to scale AI-powered support and knowledge systems. You will own the automation roadmap, design HITL workflows, and collaborate with CX, Engineering, and BizOps to hit key KPIs while guiding a hybrid US team across our SF and NYC offices. The role emphasizes hands-on QA...Suggested
$35 - $40 per hour
Surefox North America Inc is looking for an experienced Incident Commander to support site supervisors and area managers in a security operations setting in San Francisco. This role involves emergency response, threat monitoring, and risk assessments to ensure safety across...SuggestedHourly payShift work$200k - $380k
...all functions on River's most important operational challenges. You will identify what... ...engineers, and builders from the industry's leading technology companies and AI labs. Our... ...mechanisms that improve decision-making, communication, and execution as River scales....Monday to FridayRiver AI Inc.
San Francisco, CA1 day ago- The Communications Operations Manager at UCSF Health Communications drives the operational execution of communications projects and the ongoing development of The Bridge, UCSF Health's employee communications platform, ensuring clear plans, owners, timelines and decision...
- ...layer that modern healthcare needsAbout the RoleThe Marketing Operations Lead owns the systems, data integrity, and operating rhythm... ...intentBe direct, proactive, transparent, and frequent in your communication.Default trustAs a Nexer, you do not have to earn trust, trust...Live in
NexHealth
San Francisco, CA4 days ago - ...Graham seeks a Project Manager in San Francisco to lead project implementations and site operations. Responsibilities include managing relationships with... ...or eCommerce experience. Strong interpersonal and communication skills are essential. Additional perks include...
- Nowadays is seeking a hands-on operations professional in San Francisco to own events end-to-end, ensuring excellent client communication and scalable processes. You will collaborate with product, engineering, and sales to refine playbooks and templates, enabling faster...
- UCSF Health Communications is seeking a Communications Operations Manager to drive operational execution of projects and campaigns, and to manage The Bridge, the employee communications platform, in our San Francisco office. The role focuses on translating complex work...Work at office
- ...Product Operations Lead Valon is rolling out its AI-powered platform... ...Product Quality, Reliability & Release Learning Lead... ...to improve issue definition, incident response, and long-term prevention... ...product behavior. ~ Clear communicator who can translate between...Local areaFlexible hours
Valon
San Francisco, CA3 days ago - ...the enabling medium powering creativity, communication, gaming, AR/VR, and robotics. Sieve... ...roughly 25 people serving the world's leading AI labs across every major data modality... ...the frontier. About the Role As Product Operations Lead, you'll own the day-to-day execution...
- ...team (Robinhood, Coinbase, Google, etc.) About the role As Operations Lead, you will own the daily operating engine of our FCM: making... ...custodians, funding rails and back-office systems. Run SLAs, incident management and BCP/DR, and lead launch readiness. Controls...Remote workShift work
Sei Labs
San Francisco, CA2 days ago $130k - $165k
...OVERVIEWAs the Customer Experience Communications Operations Manager at Benchling, you... ...every day on a continuous release model, and we operate in... ...own three connected streams: incident communications, where you are... ...will report to the Leader of CX Operations....Work at officeLocal areaFlexible hours3 days per weekBenchling
San Francisco, CA3 days ago$170k - $190k
...from the ground up, we own and operate each layer of the stack — from... ...Operations Manager, you will lead Crusoe's customer feedback ecosystem... ...updates across the CX teamIdentify where Crusoe should... ...platforms, including product releases, pricing, and service commitmentsTrack...Temporary workShift workCrusoe
San Francisco, CA4 days ago$81.84k - $122.76k
...Please be aware that all official communication will only be sent from @... ...Rippling's Global Payroll Operations team manages payroll processing... ...are looking for an Operations Lead to operate in a chief-of-staff... ...across Product, Engineering, CX, Implementation, and Legal....Work at officeImmediate startFlexible hoursShift workAfternoon shift3 days per weekEarly shiftRippling
San Francisco, CA1 day ago- ...crisis." How will we support, maintain, and operate the explosion in application... ...organized, but not bureaucratic Strong communication and judgment Willingness to do whatever... ...building infrastructure and responding to incidents with tools that offered plenty of bells...Work at officeShift work
Sazabi
San Francisco, CA1 day ago $200k - $350k
...Security Operations Lead San Francisco, CA About Goodfire Goodfire is an AI interpretability research lab. We build interpretability... ...2, vendor reviews, and customer security questionnaires. Incident response, plus physical security and the network for our San...Work at officeRemote workGoodfire
San Francisco, CA1 day ago- ...The Program Manager, Customer Experience will scale programs across the customer journey, own enterprise deployments, and lead cross-functional CX initiatives to improve onboarding, adoption, and renewal velocity. You will partner with Sales, Solutions, CS, Support, Product...Remote job
- Insidesource is seeking a Senior CX Designer (CX Designer 3) to lead high-impact workplace projects from pitch to post-installation. You will mentor... .... Expertise in contract furniture workflows, strong communication, and the ability to manage large-scale multi-floor projects...Contract work
- ...About the Team Critical Harm Operations sits within User Safety &... ...performing team. You’ll also lead through influence across FTEs... ...intelligence, threat intelligence, incident response, security research,... ...user and partner needs, communicate with empathy and precision, de...Work at officeRelocation package
Showcify, Inc.
San Francisco, CA1 day ago $202.33k - $252.91k
...Senior Director, Laboratory Operations is responsible for the management... ..., and training. Lead trouble-shooting teams to address... ...skills. Strong organizational, communication and interpersonal skills.... ...person who was discharged or released from active duty because of...Temporary workFor contractorsImmediate startWorldwide- ...the transition to AI-first, human‑in‑the‑loop workflows. You’ll manage budgets, staffing, and knowledge management, partnering with CX leaders to sustain a high‑performing culture. You’ll shape how Hover’s support evolves as AI absorbs more volume, training reps and coordinating...
- ...House Family Emergency Shelter Program, handling administrative, operations, safety and security duties. Shift: 3pm-11:30pm. This on-site... ..., preparing reports, assisting with disaster preparedness, incident documentation, and supporting #J-18808-Ljbffr The Salvation Army...Shift workAfternoon shift
- ...Family Emergency Shelter Program. This role covers administration, operations, safety, and security within the Harbor House facility. Key... ...include enforcing policies, supervising monitors, handling incident reports, and overseeing disaster preparedness. A strong organizational...
- ...are looking for an Autonomous Vehicle Operations Lead (AVOS) to oversee the daily operations... ...across all operational teams Ensure incidents are properly investigated, documented,... ...KPIs and operational performance Strong communication and stakeholder management skills...Local areaShift work
$230k - $260k
...their life’s work.About the Role:The CX Strategy & Ops Lead is responsible for designing & executing... ...project management skills, excellent communication and interpersonal skills, and be able... ...Notion users.Identify and implement operating frameworks to streamline customer...Local areaNotion Labs
San Francisco, CA5 days ago- Mercor is hiring its first IT Operations Lead to own the reliability, security, and scalability of our IT systems. Based in the San Francisco... ...resilience for our growing AI platform. You’ll lead incident management, automate where possible, mentor teammates, and help...Work at office
$140k - $165k
...precision, turning complex physical operations into something more reliable... ...with minimal guidance. Lead a BPO team responsible for... ...strong cross-functional communication skills, a bias for action, and... ...person who was discharged or released from active duty because of...Full timeTemporary workFor contractorsWork at officeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CX Communications Operations Lead - Incidents & Releases. Be the first to apply!
Related searches
- operations leader San Francisco, CA
- network operations center team lead San Francisco, CA
- operations lead San Francisco, CA
- revenue operations San Francisco, CA
- business operations intern San Francisco, CA
- production operations intern San Francisco, CA
- travel operations San Francisco, CA
- creative operations San Francisco, CA
- nonprofit operations San Francisco, CA
- business operations San Francisco, CA