CX Operations Lead: AI-Driven BPO & Inbound Support
Hover
Hover seeks a leader to own the operational engine behind its Inbound Customer Experience team, overseeing a ~50‑person BPO network across three countries. You’ll drive KPI performance, budget discipline, and the knowledge base, while guiding the shift toward AI‑assisted, human‑in‑the‑loop support. You’ll partner with site leadership and CX peers to ensure strong customer outcomes, maintain culture, and evolve the operation as AI expands its role in chat and email workflows. #J-18808-Ljbffr Hover
Vacancy posted 5 days ago
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